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Update problems with vista

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ezzi - Dec 6, 2009 at 04:32 PM
 Blocked Profile - Dec 7, 2009 at 06:34 AM
Hello,
I have a hp dv6500 which i used out where there is no internet connection. Recently i connected it to the internet and and it say that it needs updating, so i clicked on the icon and it updated fine. Then it askes me for restart, so i click on button for restart. upon restart windows vista could not restart, even after using the recovery option..
ANY IDEAS????
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Answer 1 / 1
Blocked Profile
Dec 7, 2009 at 06:34 AM
Dear Ezzi,

I will request you have the laptop restored to factory settings

through the following steps and hence have the problem solved:

https://ccm.net/faq/4050-restoring-your-hp-laptop-to-factory-settings

Thanks in advance.
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