Virus protector locked on screen HP Pavillion
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mac4
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Mar 10, 2010 at 08:47 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 9, 2010 at 11:10 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 9, 2010 at 11:10 AM
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2 responses
Ambucias
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Mar 10, 2010 at 05:09 PM
Mar 10, 2010 at 05:09 PM
Hello Mac4,
You are just another of the many victims of this rogue virus which is a huge scam. So please, don't fall for it.
Now, lets get rid of the beast.
The virus is self protective, hence we must outwit it otherwise it will prevent any antimalware application from running. You must also stop the Trojan's processes from running. To remove it, please follow the procedure described hereunder:
Download Process Explorer to your desktop
http://live.sysinternals.com/procexp.exe
Please rename it to Explorer.exe
Run the tool and spot any unusual processes especially those that are numeric, or says pcsecurity, vista security, dr.guard.
Kill the process or processes!
Do not reboot your machine as the processes will be reanimated and come back to haunt you.
Next download Malwarebyte to your desktop:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/es-anti-malware
Rename it Explorer and install it.
Connect your USB keys, external disks, Mp3, Mp4, etc
Launch the application and from the second tab update it. Once the update complete, click on parameters and click stop Internet Explorer during deletion.
Request a FULL system scan
At the end of the scan, show results and check delete selection (bold items)
Once your computer is clean and working normally just to be on the safe side
•Turn off system restore and wait 30 seconds,
•Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Please do let me know how this worked for you, we like to read about happy ending stories and victories over viruses.
Best regards
You are just another of the many victims of this rogue virus which is a huge scam. So please, don't fall for it.
Now, lets get rid of the beast.
The virus is self protective, hence we must outwit it otherwise it will prevent any antimalware application from running. You must also stop the Trojan's processes from running. To remove it, please follow the procedure described hereunder:
Download Process Explorer to your desktop
http://live.sysinternals.com/procexp.exe
Please rename it to Explorer.exe
Run the tool and spot any unusual processes especially those that are numeric, or says pcsecurity, vista security, dr.guard.
Kill the process or processes!
Do not reboot your machine as the processes will be reanimated and come back to haunt you.
Next download Malwarebyte to your desktop:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/es-anti-malware
Rename it Explorer and install it.
Connect your USB keys, external disks, Mp3, Mp4, etc
Launch the application and from the second tab update it. Once the update complete, click on parameters and click stop Internet Explorer during deletion.
Request a FULL system scan
At the end of the scan, show results and check delete selection (bold items)
Once your computer is clean and working normally just to be on the safe side
•Turn off system restore and wait 30 seconds,
•Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Please do let me know how this worked for you, we like to read about happy ending stories and victories over viruses.
Best regards
Ambucias
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47356
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Mar 19, 2010 at 12:40 PM
Mar 19, 2010 at 12:40 PM
Hello Darin,
Can you access your Task Manager?
If so, you may attempt to terminate the processes from there and without rebooting, download Malwarebyte. The proceesses stop you should have more freedom to move around.
The processes to terminate may have different names depending on the rogue, all .exe, numeric, safety, pcsafety, protector, Dr.Guard, personal safety, etc.
If you are computer litterate you should be able to spot it or them for they are out of the ordinary.
Let me know for there is more than one way to skin a cat, I mean a Trojan Horse.
Can you access your Task Manager?
If so, you may attempt to terminate the processes from there and without rebooting, download Malwarebyte. The proceesses stop you should have more freedom to move around.
The processes to terminate may have different names depending on the rogue, all .exe, numeric, safety, pcsafety, protector, Dr.Guard, personal safety, etc.
If you are computer litterate you should be able to spot it or them for they are out of the ordinary.
Let me know for there is more than one way to skin a cat, I mean a Trojan Horse.
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
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Moderator
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Mar 27, 2010 at 04:06 PM
Mar 27, 2010 at 04:06 PM
Can you boot into safe mode with networking?
If so do you have access to Internet?
If so do you have access to Internet?
Ambucias
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Mar 28, 2010 at 05:58 AM
Mar 28, 2010 at 05:58 AM
Hello,
Unfortunately, the last time I used a Mac was in 1994.
Perhaps that this thread may help you:
https://ccm.net/forum/affich-297744-virus-protector-is-blocking-access#6
I thought that Macs could not get infected.
Good luck
Unfortunately, the last time I used a Mac was in 1994.
Perhaps that this thread may help you:
https://ccm.net/forum/affich-297744-virus-protector-is-blocking-access#6
I thought that Macs could not get infected.
Good luck
Mar 19, 2010 at 11:51 AM