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I'm running XP and I managed to pick up this malicious program, I know its a fake and they just want money. I've dealt with this kind of thing in the past, but this version of the malware has taken over administrator rights and I can't even seem to get my taskbar. So I can't access anything. Not an internet browser, or windows explorer. I can't even pull up the start button, yes I've attempted to use keyboard commands to get around this problem, so far though no luck. I'm hoping somebody has a thought on what to do short of a complete wipe of the system, thanks in advance for any help.

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Hello Wingonium,

Wow! This virus is spreading.

You are my third patient today.

Let us try this:

reboot your computer in the Safe mode with command prompt.

Once Windows loaded, command prompt (black window) opens. Type notepad and press Enter.

A notepad window opens. Type the following text into notepad:

[Version]
Signature="$Chicago$"
Provider=Myantispyware.com

[DefaultInstall]
AddReg=regsec

[regsec]
HKCU, Software\Microsoft\Windows\CurrentVersion\Policies\System,DisableRegistryTools,0x00000020,0
HKLM, Software\Microsoft\Windows NT\CurrentVersion\Winlogon,Shell,0x00000020,"Explorer.exe"

Save this as fix.inf to your Desktop (remember to select Save as file type: All files in Notepad). Close Notepad.

In the command prompt type Explorer.exe and Press Enter. Windows Explorer opens. Locate the fix.inf, click right button and select Install. Close Windows Explorer.

In the command prompt type shutdown -r and press Enter. Your computer will be rebooted.

Download MalwareBytes Anti-malware (MBAM). Once downloaded, close all programs and windows on your computer.

https://ccm.net/download/download-105-malwarebytes

Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MalwareBytes Anti-malware onto your computer. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to "Update Malwarebytes' Anti-Malware" and Launch "Malwarebytes' Anti-Malware". Then click Finish.

Insure to update Malwarebyte

Please return to me for further instructions.
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Thank you

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CCM 2821 users have said thank you to us this month

Hi,

Thank you so much for the detail instruction, it really help me out, since the "Virus protector" even ran under safe mode.

I deeply appreciate your help

Sincerely

Alvin
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Great and you are totally welcome.

I now suggest, just to stay on the safe side, that you turn off your system restore for about 30-45 seconds. Turn it back on and create a fresh restore point, this way you will have something you know it is okay to return to.

Sincerely