I cant open any files because of a trojan!!
Closed
kate
-
Apr 6, 2010 at 04:16 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 6, 2010 at 05:08 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 6, 2010 at 05:08 PM
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2 responses
mousytom
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Tuesday April 6, 2010
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Apr 6, 2010 at 04:22 PM
Apr 6, 2010 at 04:22 PM
Hi, im not incredibly good in this section but this may help https://www.youtube.com/watch?v=_rZA4HlKj4w
Good luck
Matt
Good luck
Matt
Ambucias
Posts
47356
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Monday February 1, 2010
Status
Moderator
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February 15, 2023
11,169
Apr 6, 2010 at 05:08 PM
Apr 6, 2010 at 05:08 PM
Greetings Kate,
Stressing out you say! Please do not, this is just another sticky wicket, you are not marooned up the stream without an oar. Please, make yourself a pot of tea while you read these instructions which I trust you will follow religeously for we shall send the rogue Trojan Horse to the glue factory.
I trust that you can boot your machine in safe mode with net working, if your answer is yes, then jolly good and we are off...
I am now appointing you as royal special rogue killer, should you accept this mission, your computer will be free:
You must kill the processes which the virus is presently running. If you don't it will keep reproducing the files for ever and their spirit will come back to haunt you for eternity.
To kill the processes:
Download to your desktop and run Rogue Kill:
https://download.bleepingcomputer.com/grinler/rkill.com
5.You should now see a window that shows all of your desktop icons, including the rkill.com program. Now double-click on the rkill.com in order to automatically attempt to stop any processes associated with Security Tool and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Security Tool when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Security Tool . So, please try running Rkill until malware is no longer running.
Please, DO NOT REBOOT your computer or the processes will come back to haunt you!
Download to your desktop Malwarebyte.
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Once on your desktop, we must still outwit the virus.
Right click on the MBAM icon and click on rename. Rename it Explorer.exe.
Install Malwarebyte and launch it. From the second tab, update it.
Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications.
Please let me know about the results which I am sure will be positive or further assistance.
Regards
Stressing out you say! Please do not, this is just another sticky wicket, you are not marooned up the stream without an oar. Please, make yourself a pot of tea while you read these instructions which I trust you will follow religeously for we shall send the rogue Trojan Horse to the glue factory.
I trust that you can boot your machine in safe mode with net working, if your answer is yes, then jolly good and we are off...
I am now appointing you as royal special rogue killer, should you accept this mission, your computer will be free:
You must kill the processes which the virus is presently running. If you don't it will keep reproducing the files for ever and their spirit will come back to haunt you for eternity.
To kill the processes:
Download to your desktop and run Rogue Kill:
https://download.bleepingcomputer.com/grinler/rkill.com
5.You should now see a window that shows all of your desktop icons, including the rkill.com program. Now double-click on the rkill.com in order to automatically attempt to stop any processes associated with Security Tool and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Security Tool when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Security Tool . So, please try running Rkill until malware is no longer running.
Please, DO NOT REBOOT your computer or the processes will come back to haunt you!
Download to your desktop Malwarebyte.
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Once on your desktop, we must still outwit the virus.
Right click on the MBAM icon and click on rename. Rename it Explorer.exe.
Install Malwarebyte and launch it. From the second tab, update it.
Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications.
Please let me know about the results which I am sure will be positive or further assistance.
Regards
