Trojan/Malware - File Access

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Svede - May 2, 2010 at 07:25 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 3, 2010 at 05:15 AM
I got a trojan virus on my computer and I cannot access any of my files; when I log on all I see is my background. If I press CTRL-ALT-DEL I receive a message telling me that the administrator had disabled the task manager. I can log in under the another log in (my brother's) and everything works fine; in fact, from this login I believe that I have removed the malware with SpySweeper. When I enter safe mode and log on as an administrator, I cannot find any of the files under my login. How can I re-access my files?
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
May 3, 2010 at 05:15 AM
Hello Svede,

To keep your system safe, you must follow the instructions hereunder to the letter:

1. Download Combofix to your desktop.

http://www.combofix.org/download.php

2.Close all open Windows including this one.

Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.

3. Double click on the ComboFix icon.

Windows is issuing this prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue.

4. Accept the disclaimer and the recovery

5.You should now press the Yes button to continue. If at any time during the Recovery Console installation you receive a message stating that it failed to install, please allow ComboFix to continue with the scan of your computer.

ComboFix will disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection.

While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings.

If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.

Once you are done, paste the log here and report to me on how your system is behaving.

Good luck
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