Hello,
I have been unable to download any attachments from my yahoo emails. The statement "The requested URL was not found on this Server"always pops up. What by the way is URL? This has been happening only in the last two weeks. Prior to this I never had any problem opening attachments. I am not extremely computer savvy, so I don't know what to do to fix it. I still have the caveman dial up internet service with AOL, could this be a possible cause? I would really appreciate anyone who could help me with this, I need to be able to open up attachments for my job, and going to the unemployment office or Library to open my attachments is very inconvenient and time consuming. HELP!
I had the same problem, which had to do with my anti-virus (Trend Micro). I had to go into Virus Controls; then Protection Against Viruses; click on Settings and uncheck the box that said "Threats in Web mail attachments". Remember, Yahoo uses Norton to download attachments so you can't have two virus protections "running" at the same time.
OMG! You're the best. I've been trying to resolve this problem for WEEKS. It totally worked. FYI, two tech people couldn't figure it out and I was afraid I'd have to reload Vista or something. THANKS!
Huge help, thanks so much I almost bought a new laptop, not a tech savvy so does not know the hell to fix when attachment won't be uploaded, yahoo service... screw them..
'ello. First off, many thanks to hansonbrothershockeychick for getting me started in the right direction.
I just wanted to share with everyone the information I have worked out after trying hansonbrothershockeychick's advice, and reading this thread. Please pardon me for such a wordy post.
How to have both attachments and security:
This solution is for Trend Micro Internet Security (2009/version14), but the basic idea (to set up an exclusion to the protection against web-threats and/or webmail attachments, a.k.a. "allow list," "whitelist," "trusted sites," or "safe list") should work with most web protection software and anti-malware that appear to interfere with Yahoo Mail attachments. (Later on how to figure which software is blocking.)
* First, from Trend Micro's IS main console, open "Internet & Email Controls" in the left column.
* Click on "Protection Against Web Threats" to expand it (if it isn't already), and click "Settings."
* Click on "Approved Websites," and then "Add."
* Copy and paste http://"216.252.121.32/us.f455.mail.yahoo.com/ya/" without the quotes to the "Add the address (URL)..." box.
* Click "OK," and "OK" again, and then another "OK" to Trend Micro's helpful reminder.
(You can now activate both "Internet & Email Controls">"Protection Against Web Threats," and "Virus & Spyware Controls">"Settings...Against Virus...">"Threats in Web mail attachments.")
If for some reason you are having trouble copying and pasting (yes, some people do), then try this two parter.
* Get to the "Approved Websites" page (see earlier steps) and click "Add."
* Click "Import addresses (URLs)..." and select the line that begins with http://"216.252.121.32"...
* Click "OK." (You're not done yet.)
* Highlight by clicking the 216.252.121.32 line in the "Approved Websites" list.
* Click "Edit."
* Delete the "securedownload" off the end of the URL.
* Click the three "OK"s.
For other protection programs, the principle is the same. You want to dig around to find the URL/website exclusion list regarding web threats, malware, spyware, and/or attachments. Then add 216.252.121.32/us.f455.mail.yahoo.com/ya/ or at least 216.252.121.32 to the list. Of course, if you have more than one protection program running, then you would first have to find which one is blocking Yahoo Mail. The sure, and old fashion way is to turn off or disable every protection program. Then check to see if you can download an attachment from Yahoo Mail. Next, close your web browser, turn on only one protection program, and test again. Repeat closing the browser and turning on the protection programs one by one until you can't download your attachment.
I hope this helps. I will put a copy of this post in the other similar thread by Goe.
I'm sorry. Now that I think about it, Yahoo (like Hotmail) would have many servers to host the millions of email accounts. Also, a Google search on us.f455.mail.yahoo.com came up with other possible addresses. Therefore, only use the second method to use "import addresses" instead. The address you should look for should look something like 216.252.###.##/(country).f###.mail.yahoo.com/ya/securedownload and remember to delete "securedownload" off the end.
Thank you so much for the solution to my attachment problem. I have spent a month trying to figure out what the problem was. Called yahoo and got no help. Have been searching the internet but nothing worked. I just changed what you said and now it WORKS!! THANK YOU!!
Cheers mate! I have Trend Micro as well and did not even consider that it was blocking me. I suppose it actually makes sense. Feel a bit silly now. Thanks for sharing.
Just read your advice on how to fix opening attachments in yahoo mail. I have the same problem.
Where do I go to find Virus Controls, then click on Protection against virus, then settings?
Thank you greatly for this solution!!!!!! It totally worked. TrendMicro should really add this to their support page. I have been searching for a solution to this problem for the last 3 hours. Support at Yahoo wanted me to completely disable TrendMicro...
I believe what ms is refering to is that, if the option you uncheck does not specifically states "Threats in web mail attachments," and only "Protects against web threats" in general, then you are making yourself vulnerable in any bad/corrupted web site in the internet, even though you are still protected in Yahoo Mail.
If you have the latest 2009 Trend Micro Internet Security (version 17), then both options are built into the program. The "Threats in web mail attachments" (in the "Virus & Spyware Controls") option no longer interferes with Yahoo Mail attachments. In fact, even if you uncheck it, you will still be unable to download any attachments. It's the other option, "Protects against web threats" in the "Internet & email controls," that is the culprit this time. I think one way around this is to go aheach and uncheck "Protects against web threats" after you get another malware/spyware protection program to run along side the TM Internet Security. I hear SuperAntiSpyware and LavaSoft's software are popular. I'll later post a setting for TM Internet Security v17 that would fix this directly.
Hi hansonbrothershockeychick, I have been following your info regarding this problem, and I'm stuck.. hope you can help..
My virus software I use is KASPERSKY 7.0.1
I'm not able to open or save any attachments sent to me from any PC including sending from my PC back to my PC to open on another mail address. If I open my mail using another PC lets say at my sisters it opens up no problem.
If I send mail attachments to other people they have no problem opening up. Next thing is I have found that if I ZIP up any documents I can open them up. This problem has been going on for about 5 months now and it's a pain..
I'm looking for the TREND MACRO settings that you suggested with no luck. The final point is when I try to down load from YAHOO Mail the Norton reports that there are no problembs then I click download attachment and I always get the same back
login_verify2 from login.yahoo.com then when I select RUN I get the following
destination server is unavailable now. Try again later....
Happy Christmas to you and all readers of this long question..
Thanks, i'll this on my computer & check the settings of trend micro, I hope it will work coz everytime i'll open pictures, its always saying internet explorer cannot display webpage
To the person with the answer to email attachments not downloading in Yahoo...... THANK YOU. Not even the guys at Geek Squad had the answer and wanted me to bring my laptop in. You saved me time and MONEY.
i cannot download attachments on my yahoo email.I am almost going gaga over this and I cant find trend micro on my system.Can sum good guy/girl please help
Thank you so much!!! I have had this problem for months and when I finally read this and realized I have the same Anti Virus program and was like no way..too easy to be true...IT WORKED!! You saved me a ton of money if I would've taken it to someone to fix...
Your answer was right on target. I had looked all over and could not find the resolution. I am computer savvy and was getting frustrated as I thought it was a Yahoo problem. I have 3 machines configured the same and had this problem only on one of them. IT was driving me crazy but thanks to you I can sleep again.
I have been on the phone for three hours with AT&T and Microsoft tring to figure out why I could not download attachments from my AT&T Yahoo mail. Neither of them could figure this out. I guess I should have googled it earlier, it would have saved so much time and aggravation. These techs they have only know how to look something up in the FAQ.
hello I noticed that you seem very knowledgefull about resolving some yahoo problems. I tried to follow your advice on how to open yahoo email attachments and was not able to. I do not have Microtrend on my pc, I am operating AVG anti virus, I also have web root spam sweeper, plus registry mechanic. I had McAfee anti virus but removed it becuase it was eating up to much processing time and resourses. SO with what I have how do you think would be the best way to opening my recieved pictures and files. The way I have to do it now like for the last 2 weeks, if click on the picture, then manually open the file, before all I did was click on the picture the downlaod box opened and I choose if I wanted to save, open or close. HELP HELP.... I also have another question I have not been able to use my yahoo ca antispy in a while is it a configuration seeting I need to do. If so can you also help with that
Dude, that totally worked. I have Trend Micro as well and I bumped up my Internet protection a while back. Never realized that I was the culprit for attachments not opening at home. I had to download attachments at work, but thanks to your solution, I can check my personal e-mail from home again.
thanks so much for writing your experience. I had this issue and your solution worked just fine. makes perfect sense, wish I'd thought of it. also made me realize how valuable it is when someone takes the time to answer and provide a good resolution. thanks for sharing -
tks a lot!! I solved the problem in 5 secs. I never had issues with yahoo. but now seems to be more frequent this kind of issues. hmm.
Now i´m worried , desactivating the feature in norton antivirus means It will not be able to check other incoming emails from other servers like hotmail, g.mail, etc ?
Hotmail, like Yahoo, check the attachments that go through their servers with their own anti-virus, so your safe with Hotmail as well. Gmail, to the best of what I recall, does not have an anti-virus checker.
As for your Norton AntiVirus (NAV), see if it has a log of what it has blocked, and see if it is blocking a site/URL that begins with 216.252.###.## and is associated with mail.yahoo.com. If it is, then hopefully NAV has a trusted site list that you can add the 216.252 URL. If it is an entire URL that includes the word "securedownload," then delete that word and anything after it when you add it to your trusted site list.
If a trusted site list is not possible, then maybe you can consider getting a different anti-virus, or installing a anti-malware to work along with NAV that would protect against web site threats and web mail attachment threats.
i've a problem with the attachment for yahoo email. its like i can't attach any files onto it. it has nothing to do with any anti-virus, it just can't be attached. any reason for this unusual phenomenon?
thnks for ur help. bt m using quickheal total sec 2009 so am unable to find the *threats to web attachments* in my softwre. please dude help me out. i hv reinstalled g-chrome twice for same reason. bt if i use Safari or any odr web browser i am able to attach the files. please help wil b very thankful of u
I can't open the email attachments on my yahoo emails. I keep getting the error message saying that the URL server could not be found on this system. is there anything I can do to fix this I am not a computer person so I wouldn't know when to look for things to make changes. Please help I have called everyone and no one knows what the problem is thanks.
I had the same problem and could not open attachments in Yahoo email. I went to Microsoft and found a solution.
Go to Internet Explorer and disable the Add Ons.
They are under the Tools and the Manage Add-Ons. I disabled all of them and then checked my email and the attachment opened. I then went back and enabled 1 at a time until I found the one that caused the problem. Mine happened to be under Mcaffee, the proxy, so all others could be enabled again. I left the proxy one disabled and everything is good again. Hope this helps you.
I am unable to open my attachments on Yahoo mail. I have never had this problem before, but suddenly the 'download file' just shows the graphics of the documents downloading but it does this endlessly. Can anyone give me some advise please.
I used to be able to download attachments with no problems. Now I an receiving attachments as winmail.d and am unable to open them. I upgeaded to yahoo plus and still can't open. Please help!
I can't open email attachments on the screen the way I used to before. Now they need to be saved somewhere else y then, only then can be open, and with some problems.
I am unable to open Yahoo email attachments. Just began today.
The reasons stated: 1 something wrong with security settings from resorce
2 something wrong with URL
i am having problems with yahoo cant send attachments at all'been that way for a weeh dont know what to do'i have nortons and scaned'no virus'yahoo is also having a hard time connecting'please help?
Is there a way to tell Yahoo not to use Norton Anti-Virus for download scan? Someone in the forum mentioned "Virus Controls" but I don't see it in my Yahoo options anywhere.
People have asked and I haven't read the answer yet, so I'll ask again...If you only have Norton and you cannot open your received attachments, nor can anyone open yours, what can you do? This was not always a problem but, has been, for the past few months. It was this way in IE 7 so I upgraded to 8 and it's still doing it.
Can anyone figure this out?
Thank you.
Do you have any other protection programs for internet threats other than Norton, such as anti-spywares or anti-malwares? Perhaps one of those may be blocking Yahoo Mail. On one of my machines, I have Norton 360 version 3, SuperAntiSyware, and Malwarebyte's Anti-Malware running, and I have not had any problems downloading attachments from Yahoo Mail. Also, if you use Windows, what level is your Security set at in the Internet Options?
I'm having the same problem unable to open attachments/pics since this paty fall. I'm thinking about going to another email service. Why doesn't Yahoo Tech fix this problem.
Somebody suggested changing to m.yahoo.com/mail which they said has no Norton Anti Virus program.
This would make sense since my computer has an anti virus program and all the other security necessary.
Another suggestion was that a computer's anti virus program and Norton is too much anti virus and makes opening attachments a problem.
i can not open certen attachment on my email.It says no virus.I click the downlot
botten.After iclick the allow it is not showing the attach ment.It says ihave to do
somting with microsoft.
no one on ANY of yahoo pages is customer support. If you find something it takes you to forums and keeps going in circles. Yahoo is a joke and I am getting sooooooooo sick of them. I have attachments for my buisness that I need to open and I can't. It is very frustrating! I have DSL and I have the same problem and NEVER had it before
Not really a Yahoo problem. Open your Yahoo mail from Firefox browser. It will download the attachments just fine. Only IE8 has the download issue. I'm still working on why/how to fix.
i have the same problem and I use a Firefox browser. I tried it on Explorer and Google Chrome as well. It could be something that has to do with the internet connection in my case.
There could be a different cause for everyone's case : (browser...trojan....internet connection speed...antivirus settings..etc )
i keep trying to send pics and the attachments wont upload for hours. just says attaching but not attachment completed. Try the send button, the awnser is attachment not finished. Could you help me fix it?
I had the same problem of downloading attachments from my Internet Explorer on Yahoo Mail, so I opened a new browser with Google Chrome and everything is back to normal; I got ride of Internet Explorer and Mozilla Firefox since. I must say Google is easy and simple and you don't have to click this and that; fast it is.
Its a simple fix. Get rid of Internet Explorer. It's a POS. I had the same problems with not only yahoo email, but others as well. (gmail too) ONCE I LOADED GOOGLE CHROME, EVERYTHING IS AWESOME!!!
I have tried to get into my hotmail attachment it says run I hit it and it does nothing I hit save it willn't open either I get I got window vista my daughter got a laptop and she can get into it why cann't I
yahoo is the sh... , I agree
I had a problem, when I was creating yahoo account, there was no fckin way to fill the form with valid data, so I had to change the country and then passed
but I did contacted them back than, so if I find adress I will post it
we can get information how to download the attachment from receiving mail but you can highlight the link so user can take first eye on it. I also have some information on a http://yahootips.com/Yahoo-mail-tips/Email-Attachments.aspx email attachments If this can helpful to users it is good.
i'm also encountering opening up the yahoo mail web page, opening and sending emails, and attaching regular-size attachments. take note that i'm encountering these problems only with the yahoo mail. I have no problem whatsoever with other websites like cnn and all the rest. that simply indicates that this technical problem is solely and limited to yahoo mail only. i've already at least 3 email complaints to yahoo mail and I got an initial response. they told me to take prntscrn the problems and send to them. I exactly did it but got no more communication. it's disgusting and perhaps they dont bother to address the issues due to their incompetence. it's disappointing. the problem with yahoo mail only began the 3 weeks and never had it before.
