Can't download attachments on my yahoo Email.

Solved/Closed
Flashcat - Oct 30, 2008 at 12:15 AM
 sjm - Mar 21, 2013 at 04:18 PM
Hello,
I have been unable to download any attachments from my yahoo emails. The statement "The requested URL was not found on this Server"always pops up. What by the way is URL? This has been happening only in the last two weeks. Prior to this I never had any problem opening attachments. I am not extremely computer savvy, so I don't know what to do to fix it. I still have the caveman dial up internet service with AOL, could this be a possible cause? I would really appreciate anyone who could help me with this, I need to be able to open up attachments for my job, and going to the unemployment office or Library to open my attachments is very inconvenient and time consuming. HELP!

23 replies

hansonbrothershockeychick
Nov 20, 2008 at 01:34 AM
I had the same problem, which had to do with my anti-virus (Trend Micro). I had to go into Virus Controls; then Protection Against Viruses; click on Settings and uncheck the box that said "Threats in Web mail attachments". Remember, Yahoo uses Norton to download attachments so you can't have two virus protections "running" at the same time.
65
OMG! You're the best. I've been trying to resolve this problem for WEEKS. It totally worked. FYI, two tech people couldn't figure it out and I was afraid I'd have to reload Vista or something. THANKS!
0
hansonbrothershockeychick > nadia1226
Nov 27, 2008 at 07:34 PM
No problem! Glad I could help!
0
rye > hansonbrothershockeychick
Jan 7, 2009 at 09:35 AM
Huge help, thanks so much I almost bought a new laptop, not a tech savvy so does not know the hell to fix when attachment won't be uploaded, yahoo service... screw them..
0
P-chu > hansonbrothershockeychick
Apr 24, 2009 at 06:03 AM
'ello. First off, many thanks to hansonbrothershockeychick for getting me started in the right direction.

I just wanted to share with everyone the information I have worked out after trying hansonbrothershockeychick's advice, and reading this thread. Please pardon me for such a wordy post.

How to have both attachments and security:
This solution is for Trend Micro Internet Security (2009/version14), but the basic idea (to set up an exclusion to the protection against web-threats and/or webmail attachments, a.k.a. "allow list," "whitelist," "trusted sites," or "safe list") should work with most web protection software and anti-malware that appear to interfere with Yahoo Mail attachments. (Later on how to figure which software is blocking.)

* First, from Trend Micro's IS main console, open "Internet & Email Controls" in the left column.
* Click on "Protection Against Web Threats" to expand it (if it isn't already), and click "Settings."
* Click on "Approved Websites," and then "Add."
* Copy and paste http://"216.252.121.32/us.f455.mail.yahoo.com/ya/" without the quotes to the "Add the address (URL)..." box.
* Click "OK," and "OK" again, and then another "OK" to Trend Micro's helpful reminder.

(You can now activate both "Internet & Email Controls">"Protection Against Web Threats," and "Virus & Spyware Controls">"Settings...Against Virus...">"Threats in Web mail attachments.")


If for some reason you are having trouble copying and pasting (yes, some people do), then try this two parter.
* Get to the "Approved Websites" page (see earlier steps) and click "Add."
* Click "Import addresses (URLs)..." and select the line that begins with http://"216.252.121.32"...
* Click "OK." (You're not done yet.)
* Highlight by clicking the 216.252.121.32 line in the "Approved Websites" list.
* Click "Edit."
* Delete the "securedownload" off the end of the URL.
* Click the three "OK"s.


For other protection programs, the principle is the same. You want to dig around to find the URL/website exclusion list regarding web threats, malware, spyware, and/or attachments. Then add 216.252.121.32/us.f455.mail.yahoo.com/ya/ or at least 216.252.121.32 to the list. Of course, if you have more than one protection program running, then you would first have to find which one is blocking Yahoo Mail. The sure, and old fashion way is to turn off or disable every protection program. Then check to see if you can download an attachment from Yahoo Mail. Next, close your web browser, turn on only one protection program, and test again. Repeat closing the browser and turning on the protection programs one by one until you can't download your attachment.

I hope this helps. I will put a copy of this post in the other similar thread by Goe.
0
P-chu > P-chu
Apr 24, 2009 at 07:40 AM
I'm sorry. Now that I think about it, Yahoo (like Hotmail) would have many servers to host the millions of email accounts. Also, a Google search on us.f455.mail.yahoo.com came up with other possible addresses. Therefore, only use the second method to use "import addresses" instead. The address you should look for should look something like 216.252.###.##/(country).f###.mail.yahoo.com/ya/securedownload and remember to delete "securedownload" off the end.
0
I can't open the email attachments on my yahoo emails. I keep getting the error message saying that the URL server could not be found on this system. is there anything I can do to fix this I am not a computer person so I wouldn't know when to look for things to make changes. Please help I have called everyone and no one knows what the problem is thanks.
45
why i cant open attachment to my email what is the best things that i need to do to fix it?
0
I can't download my attcachted file from my inbox.
32
attachments porblem
28

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Unable to download images as attachments to my, Yahoo xtra email. The image reaches the attach panel, but the download does not terminate
24
I had the same problem and could not open attachments in Yahoo email. I went to Microsoft and found a solution.

Go to Internet Explorer and disable the Add Ons.

They are under the Tools and the Manage Add-Ons. I disabled all of them and then checked my email and the attachment opened. I then went back and enabled 1 at a time until I found the one that caused the problem. Mine happened to be under Mcaffee, the proxy, so all others could be enabled again. I left the proxy one disabled and everything is good again. Hope this helps you.
22
ShoNeH
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Oct 30, 2008 at 03:53 AM
URL- Uniform Resource Location (specifies where the identified resource is available and the protocol for retrieving it)

try to contact yahoo's customer suport, and they should be able to help you with that

it could be an antivirus program that makes the problem, but try contacting them
0
deb > ShoNeH
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Nov 4, 2008 at 09:46 AM
and how do you contact yahoo?
0
MATILDA > deb
Mar 10, 2009 at 05:57 AM
I am unable to download attachments to received emails. I in the past there was no problem but problem has arisen over past month or so
0
golnaz tehrani > MATILDA
May 12, 2009 at 03:40 PM
Can't download attachments on my yahoo Email
0
salekin > golnaz tehrani
Aug 31, 2009 at 01:04 AM
dear sir
0
please help me open up my attachment
13
I cannot download attachments on yahoo.
13
Is there a way to tell Yahoo not to use Norton Anti-Virus for download scan? Someone in the forum mentioned "Virus Controls" but I don't see it in my Yahoo options anywhere.
7
People have asked and I haven't read the answer yet, so I'll ask again...If you only have Norton and you cannot open your received attachments, nor can anyone open yours, what can you do? This was not always a problem but, has been, for the past few months. It was this way in IE 7 so I upgraded to 8 and it's still doing it.
Can anyone figure this out?
Thank you.
0
Do you have any other protection programs for internet threats other than Norton, such as anti-spywares or anti-malwares? Perhaps one of those may be blocking Yahoo Mail. On one of my machines, I have Norton 360 version 3, SuperAntiSyware, and Malwarebyte's Anti-Malware running, and I have not had any problems downloading attachments from Yahoo Mail. Also, if you use Windows, what level is your Security set at in the Internet Options?
0
so what do we do if we dont have the "trend macro" or whatever.

how do we shut this thing off. Will the problem disappear if I load Norton anti-virus, which I recently bought but havent installed?
6
I'm having the same problem unable to open attachments/pics since this paty fall. I'm thinking about going to another email service. Why doesn't Yahoo Tech fix this problem.

Somebody suggested changing to m.yahoo.com/mail which they said has no Norton Anti Virus program.
This would make sense since my computer has an anti virus program and all the other security necessary.
Another suggestion was that a computer's anti virus program and Norton is too much anti virus and makes opening attachments a problem.
5
i can not open certen attachment on my email.It says no virus.I click the downlot
botten.After iclick the allow it is not showing the attach ment.It says ihave to do
somting with microsoft.

I am despert for help.

thank you

ARMAND
5
i keep trying to send pics and the attachments wont upload for hours. just says attaching but not attachment completed. Try the send button, the awnser is attachment not finished. Could you help me fix it?
4
I had the same problem of downloading attachments from my Internet Explorer on Yahoo Mail, so I opened a new browser with Google Chrome and everything is back to normal; I got ride of Internet Explorer and Mozilla Firefox since. I must say Google is easy and simple and you don't have to click this and that; fast it is.
4
Its a simple fix. Get rid of Internet Explorer. It's a POS. I had the same problems with not only yahoo email, but others as well. (gmail too) ONCE I LOADED GOOGLE CHROME, EVERYTHING IS AWESOME!!!
2
I have tried to get into my hotmail attachment it says run I hit it and it does nothing I hit save it willn't open either I get I got window vista my daughter got a laptop and she can get into it why cann't I
2
ShoNeH
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Nov 7, 2008 at 09:07 AM
yahoo is the sh... , I agree
I had a problem, when I was creating yahoo account, there was no fckin way to fill the form with valid data, so I had to change the country and then passed

but I did contacted them back than, so if I find adress I will post it
1
no no I attachted from google .com only
1
we can get information how to download the attachment from receiving mail but you can highlight the link so user can take first eye on it. I also have some information on a http://yahootips.com/Yahoo-mail-tips/Email-Attachments.aspx email attachments If this can helpful to users it is good.
1
i'm also encountering opening up the yahoo mail web page, opening and sending emails, and attaching regular-size attachments. take note that i'm encountering these problems only with the yahoo mail. I have no problem whatsoever with other websites like cnn and all the rest. that simply indicates that this technical problem is solely and limited to yahoo mail only. i've already at least 3 email complaints to yahoo mail and I got an initial response. they told me to take prntscrn the problems and send to them. I exactly did it but got no more communication. it's disgusting and perhaps they dont bother to address the issues due to their incompetence. it's disappointing. the problem with yahoo mail only began the 3 weeks and never had it before.
0
ashwin_nair2011
Apr 6, 2010 at 11:21 AM
use google chrome browser.....much faster....and doesnt give half the stupid problems that internet explorer causes
1