Can't download attachments on my yahoo Email.

Solved/Closed
Flashcat - Oct 30, 2008 at 12:15 AM
 sjm - Mar 21, 2013 at 04:18 PM
Hello,
I have been unable to download any attachments from my yahoo emails. The statement "The requested URL was not found on this Server"always pops up. What by the way is URL? This has been happening only in the last two weeks. Prior to this I never had any problem opening attachments. I am not extremely computer savvy, so I don't know what to do to fix it. I still have the caveman dial up internet service with AOL, could this be a possible cause? I would really appreciate anyone who could help me with this, I need to be able to open up attachments for my job, and going to the unemployment office or Library to open my attachments is very inconvenient and time consuming. HELP!
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23 replies

hansonbrothershockeychick
Nov 20, 2008 at 01:34 AM
I had the same problem, which had to do with my anti-virus (Trend Micro). I had to go into Virus Controls; then Protection Against Viruses; click on Settings and uncheck the box that said "Threats in Web mail attachments". Remember, Yahoo uses Norton to download attachments so you can't have two virus protections "running" at the same time.
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OMG! You're the best. I've been trying to resolve this problem for WEEKS. It totally worked. FYI, two tech people couldn't figure it out and I was afraid I'd have to reload Vista or something. THANKS!
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hansonbrothershockeychick > nadia1226
Nov 27, 2008 at 07:34 PM
No problem! Glad I could help!
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rye > hansonbrothershockeychick
Jan 7, 2009 at 09:35 AM
Huge help, thanks so much I almost bought a new laptop, not a tech savvy so does not know the hell to fix when attachment won't be uploaded, yahoo service... screw them..
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P-chu > hansonbrothershockeychick
Apr 24, 2009 at 06:03 AM
'ello. First off, many thanks to hansonbrothershockeychick for getting me started in the right direction.

I just wanted to share with everyone the information I have worked out after trying hansonbrothershockeychick's advice, and reading this thread. Please pardon me for such a wordy post.

How to have both attachments and security:
This solution is for Trend Micro Internet Security (2009/version14), but the basic idea (to set up an exclusion to the protection against web-threats and/or webmail attachments, a.k.a. "allow list," "whitelist," "trusted sites," or "safe list") should work with most web protection software and anti-malware that appear to interfere with Yahoo Mail attachments. (Later on how to figure which software is blocking.)

* First, from Trend Micro's IS main console, open "Internet & Email Controls" in the left column.
* Click on "Protection Against Web Threats" to expand it (if it isn't already), and click "Settings."
* Click on "Approved Websites," and then "Add."
* Copy and paste http://"216.252.121.32/us.f455.mail.yahoo.com/ya/" without the quotes to the "Add the address (URL)..." box.
* Click "OK," and "OK" again, and then another "OK" to Trend Micro's helpful reminder.

(You can now activate both "Internet & Email Controls">"Protection Against Web Threats," and "Virus & Spyware Controls">"Settings...Against Virus...">"Threats in Web mail attachments.")


If for some reason you are having trouble copying and pasting (yes, some people do), then try this two parter.
* Get to the "Approved Websites" page (see earlier steps) and click "Add."
* Click "Import addresses (URLs)..." and select the line that begins with http://"216.252.121.32"...
* Click "OK." (You're not done yet.)
* Highlight by clicking the 216.252.121.32 line in the "Approved Websites" list.
* Click "Edit."
* Delete the "securedownload" off the end of the URL.
* Click the three "OK"s.


For other protection programs, the principle is the same. You want to dig around to find the URL/website exclusion list regarding web threats, malware, spyware, and/or attachments. Then add 216.252.121.32/us.f455.mail.yahoo.com/ya/ or at least 216.252.121.32 to the list. Of course, if you have more than one protection program running, then you would first have to find which one is blocking Yahoo Mail. The sure, and old fashion way is to turn off or disable every protection program. Then check to see if you can download an attachment from Yahoo Mail. Next, close your web browser, turn on only one protection program, and test again. Repeat closing the browser and turning on the protection programs one by one until you can't download your attachment.

I hope this helps. I will put a copy of this post in the other similar thread by Goe.
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P-chu > P-chu
Apr 24, 2009 at 07:40 AM
I'm sorry. Now that I think about it, Yahoo (like Hotmail) would have many servers to host the millions of email accounts. Also, a Google search on us.f455.mail.yahoo.com came up with other possible addresses. Therefore, only use the second method to use "import addresses" instead. The address you should look for should look something like 216.252.###.##/(country).f###.mail.yahoo.com/ya/securedownload and remember to delete "securedownload" off the end.
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