Removal of scam virus - forcing product purch
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May 18, 2010 at 11:24 AM
mrrigga Posts 196 Registration date Wednesday May 5, 2010 Status Contributor Last seen July 14, 2010 - May 19, 2010 at 03:14 AM
mrrigga Posts 196 Registration date Wednesday May 5, 2010 Status Contributor Last seen July 14, 2010 - May 19, 2010 at 03:14 AM
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mrrigga
Posts
196
Registration date
Wednesday May 5, 2010
Status
Contributor
Last seen
July 14, 2010
119
May 18, 2010 at 11:39 AM
May 18, 2010 at 11:39 AM
Try disconnecting battery and charger from laptop for about 15 mins then try again. Press f2 at start up if you still cant open into windows and select default mode and save (f10)
If and when windows opens follow my instructions below.
As I understand it you have a security center virus which appeared and is telling you that you have many viruses on your computer. The way to clear security centre is to open your computer in safe mode. To do this start your computer and hit F8 select safe mode with networking. You need to download a malware/spyware program you could try Malwarebytes you can download this for free on this site in downloads section or en.kioskea.net/.../telecharger-105-malwarebytes-anti-malware. When you have downloaded you need to run an update which you will find at the top of the page then run a scan and follow all the instructions given This should clear all the files left by security centre. You need to download a good anti-virus I use AVG9 Free edition you must update your anti-virus regularly. This problem often happens when your anti-virus program has expired. Turn off your computer and start normally
HOPE THIS WORKS FOR YOU
If and when windows opens follow my instructions below.
As I understand it you have a security center virus which appeared and is telling you that you have many viruses on your computer. The way to clear security centre is to open your computer in safe mode. To do this start your computer and hit F8 select safe mode with networking. You need to download a malware/spyware program you could try Malwarebytes you can download this for free on this site in downloads section or en.kioskea.net/.../telecharger-105-malwarebytes-anti-malware. When you have downloaded you need to run an update which you will find at the top of the page then run a scan and follow all the instructions given This should clear all the files left by security centre. You need to download a good anti-virus I use AVG9 Free edition you must update your anti-virus regularly. This problem often happens when your anti-virus program has expired. Turn off your computer and start normally
HOPE THIS WORKS FOR YOU
May 18, 2010 at 06:43 PM
If you have any other suggestions, I'd really appreciate them. But, thanks so much for your help so far.
May 19, 2010 at 03:14 AM
Missing operating system is the system cannot find the hard drive. First go back into setup (BIOS) and see if your hard drive is detected it could be a damaged hard drive. But don't give up, you haven't told us what os or laptop you have so I am assuming you have XP and you have your recovery disk or installation disk.
If you go to this site you will find some ideas on how to solve the problem Ross Whitney gives a very good article on how to repair https://proposedsolution.com/solutions/windows-boot-startup-troubleshooting-guide/ This guide is mainly for desktops so the part about checking cables etc will not apply to you