popup stating I had been infected Closed

Question

Hello,   
Configuration: Windows 7 / Firefox 3.6.3
I recently had a popup stating I had been infected with trojan.gootkit.  How do I know and what do I do to get rid of it?  Can someone please help?

xpcman · Answer

It may be nothing more than an attempt to sell you removal software for an infection that doesn't exist.  Trust only messages that come from a scan you started via your anti-virus software.  

Scan your computer with your anti-virus and get back to us with the results.  You may have nothing but a rogue "browser-helper" program that is generating these pop-ups.  It may also just been generated by the web site you were currently visiting.  

Good Luck

xpcman · Answer

You might want to check for rouge browser helper programs: 

In Internet Explorer go to "tools"
then "internet Options"
then "programs"
then "manage add-ons"

You should only have tools from Microsoft, Adobe and Sun.  Any other programs are suspect.  If you have any other programs try to identify them before deleting them.

Good Luck

Gervarod · Answer

well i would like you to download malwarebytes and update it then pretty please do a full scan should take from 20minutes to hours

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

and then down load.....

https://www.eusing.com/free_registry_cleaner/registry_cleaner.htm

if any crap is still in the registry that not ment to be in there. 

You install it. It will ask you if you wish to make a donation. Click on "continue' to bypass that Window.

Top left, under task, click on "scan the registry"

After the scan you can if you wish uncheck some items.
Click on clean
The tool always makes a backup, so nothing is lost in case of need.



if you want you can give us a HiJack This log file so we can see what is not ment to be in your system ok.......

http://free.antivirus.com/hijackthis/  

and then install Spybot Search and Destroy but unclick the tea timer it can be pain in the butt for it too.....

https://ccm.net/downloads/security-and-maintenance/4561-spybot-search-destroy/

Popup stating I had been infected

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