Can not open any internet site IE, firefox, Solved/Closed

Question

Hello, 

Several months ago I clicked on a yellow update icon on my desktop and within seconds the screen went black, and after I shut down and restarted the computer, (HP tower) after which I could not open any internet provider. I verified I was getting an IP address, and able to ping google and other web sites,  but the firefox campe up briefly and crashes, and the IE only briefly flashes a part of a screen before disappearing. Can anyone help me to diagnose or figure out this problem?

 



Configuration: Windows 7 / Internet Explorer 8.0

jack4rall · Answer

right click on internet explorer icon --->properties--->select advanced tab--> click on reset
then select security tab ---> click on default level and on reset all zones to default level
then select advanced tab---> click on restore advanced settings

or 

download malware's anti-malware 
https://www.malwarebytes.com/

update it and perform full scan.

Tsio · Answer

Hi Jack 4rall I tried to follow your instructions and the first part went ok, but when I clicked on the security tab, the otpion reset all zones to the default level and defau;lt level are not highlighted, and instead grey... What should I do?  I already downloaded and ran malwarebytes and found nothing..

Thanks  Tsiom

Can not open any internet site IE, firefox,

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