Video is horrible in i tunes

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Hello,

When I go to itunes store and try to play trailer to movie, the screen is nothing but a bunch of lines. Audio is fine, but video is horrible. I tried deleting i tunes and re-loading with the same results . if I watch trailer in real player, same thing. if I go to you tube, no problem watching video. Email attachments are fine when watching video.

John

1 reply


Dear John,

The videos might not be in the right supported format. Please have them converted in t he appropriate format to get the problem solved.

Thank you.