I'm trying to factory reset my notebook and am struggling with the dell support site to get clear instructions about a system restore to factory settings. I've tried a number of combinations of CTRL and Fn with F10/11 etc and am not getting the restore menu on start-up.
These are the Dell instructions: To perform PC Restore:
1. Turn on the computer.
During the boot process, a blue bar with
www.dell.com appears at the top of the
2. Immediately upon seeing the blue bar, press
<Ctrl><F11>. If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer and
CAUTION: If you do not want to proceed
with PC Restore, click Reboot.
3. Click Restore and click Confirm.
The restore process takes approximately 6 to
10 minutes to complete.
Do you get the Dell logo displayed after you turn on the laptop? If not then you have hardware problems and will not be able to do the restore.
I rang Dell help desk (in India) and they say it's been deleted from my machine......my computer geek friend says that's almost impossible to do by accident. So they said there's nothing I can do! Still less than one year old this doesn't seem right. Any idea what I can do?