Help I have not seen a virus like this! Solved/Closed

Question

Hello, 

This laptop is an Hp Pavillion running XP  I think the problems are too much so I will tell you what it cannot do
1. cannot go into SAFE MODE
2. Cannot run any scanning prog. Malwarebytes, HiJackThis, Root Kit Repealer, Search and Destroy, etc.
3. Cannot open/run any directory with  scanning Prog.
4.Cannot stop the malicious process in task manager (as you kill it ,it reappears)
5. cannot format with new install as it hangs 
6. cannot link to internet or network by wired or wireless
7.cannot run msconfig,regedit etc

what it can do
run Xp in normal mode
run ccleaner and the likes but cannot remove virus
recover xp from hard disk but brings back the virus with it

I AM GOING  MAD i FEEL LIKE TELLING THE OWNER OF THE LAP TO CHUCK IT BUT I  AM SUPPOSED TO BE A PRO THIS IS A BIG SLIGHT ON MY REP PLEASE ANY SUGGEST!

Configuration: Windows 7 / Firefox 3.6.8

mikethedike · Answer

hi 
this usaly happens if sytem boot files are infected or corrupt 

if using a desktop pc then remove the hard dirve and connect it to the motherboard of a computer (running operating system XP) thats working fine restart the system, the system upon boot will rectify ur system files. once started , scan that hard drive with updated anti virus patch files 
upon completion shut down ur system, remov the hardrive and refit it to ur original machine, now start ur system..... 

should boot normally 

if using laptop remove the hardrive and fit it in an external hard drive case and attch it to a sytem via usb scan the drive for virus.. upon completion shut down ur system, remov the hardrive and refit it to ur original machine, now start ur system..... 


awaiting comments 


Melisio Mascarenhas 
mikethedike 
mumbai india

saroth78 · Answer

hmmm, sounds like youve had a virus for a while and its in its end stages of wrecking your pc. you said you cant get into safe mode. while the computer boot at all, will windows load? if so, try loading a previous restore point, maybe the oldest one you have. mikes idea is a good one too. unless you dont have another computer to scan your hard drive on. if all else fails, you can call microsoft for help and they will walk you through it( no charge). I had a nasty virus six months ago and couldnt get online to run their online scan, which they like you to do first. luckily i caught the virus right away before it did permanent damage. the number is 800-936-5700 or 425-635-7222. that is if you are running a legit copy of windows. if not that could be part of the problem too. worse comes to worse you will have to wipe and reformat your drive and re install windows and all programs. hope you have a external drive as a back up with your important stuff on it. if not, i would get one. you can get a 1 TB seagate for 70 bux onsale now.

johnnyfire · Answer

Will not allow me to load system restore,msconfig,regedit it will ust flash and hide in background

varfendell · Answer

hello,

If you can try to do this:

- download & instal malwarebyte
- make a scan
- delete all infection
- restart your computer if asked

then

- download and instal hijackthis
- make a scan
- post the log in the topic

(sorry for my english, i'm french ^^)

johnnyfire · Answer

I have tried all that the problem is that the virus will not let any of those programs install/run/open

varfendell · Answer

you can try a scan online with this web site:

https://www.commentcamarche.net/faq/8872-scanner-en-ligne-avec-bitdefender

i'm sorry, it's in french, but i can translate if you want

Ambucias · Answer

To fix the problem, I must have a Hyjacthis log.

http://free.antivirus.com/hijackthis/

Please download, install and request a scan and save a log.  Copy the log and post it here.

Regards

johnnyfire · Answer

in the end it was simple. I had to format the disk but first I had to delete the backup cos that was infected too. then I did a fresh install. my surprise is that the backup disk on the computer(for rebuild) is normally clean. You learn every day thanks for all your help!

Help I have not seen a virus like this!

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