Is there another driver I can Disable

Jar - Sep 15, 2010 at 10:45 AM
 Jar - Sep 15, 2010 at 02:17 PM

Below is a fix from Saman.tha

I could not or don't have the TDSSserv.sys or anything close. So I'm not able to go through steps 3 through 9.


Try the following steps to get Malwarebytes to run:

1.) Click on Start, click Run, and then type devmgmt.msc and click OK
2.) On the View menu click on Show hidden devices
3.) Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys
4.) Highlight that driver and right click on it and select DISABLE
5.) Now RESTART your computer.
6.) Download a copy of Malwarebytes but DO NOT run it yet.
7.) Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.
8.) Once the program is installed go to the UPDATE tab and try to update the program if you can.
9.) Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found

This should do the trick.

2 replies

Blocked Profile
Sep 15, 2010 at 10:59 AM
Hello jar,

What was the issue for which you got this reply?

It all began when attempting to download Malwarebytes' software
It all began when I tried to download Malwarebytes' software