Can't access my hotmail account
Closed
nadine issa
-
Oct 7, 2010 at 02:36 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 8, 2010 at 07:02 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 8, 2010 at 07:02 AM
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2 responses
Hi,
Hotmail will get you updated as soon as possible,you not the only one to have issues connecting to account,there may be many users before you thus when finished with them your turn will come and it does not take too much time.Have you already tried resetting it yourself?Not yet!!!!then try here
Good luck
Hotmail will get you updated as soon as possible,you not the only one to have issues connecting to account,there may be many users before you thus when finished with them your turn will come and it does not take too much time.Have you already tried resetting it yourself?Not yet!!!!then try here
Good luck
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,164
Oct 8, 2010 at 07:02 AM
Oct 8, 2010 at 07:02 AM
Hello,
I strongly believe you will need to go through a different procedure:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1
You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
Remember and do not forget that this is the only way you can expect to recover your account!
Good luck
I strongly believe you will need to go through a different procedure:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1
You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
Remember and do not forget that this is the only way you can expect to recover your account!
Good luck
