I can not sign in to hotmail

Solved/Closed
waleed - Oct 5, 2010 at 04:06 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 14, 2011 at 05:12 AM
Hello,

My account was blocked without clear reasons, i did all the resetting password steps and i enter the validating password process but no one contacts me on my alternative e-mail .
i am in this mess since 2 weeks.

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2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Oct 8, 2010 at 07:05 AM
Please follow this procedure

https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

you need to follow the password reset link and when it comes to the three options of how you want to change your password click on the last one, customer support and then fill out the form!



You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
Remember and do not forget that this is the only way you can expect to recover your account!
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hotmail acc would not let me log on..email add is ***@***. please let me know what the problem is. Th
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hello- is another way to get to this form you have created the link to because when i click on it I do not get the form. I get sent to windows live help where i cant sign in to get help. So frustrated. Please help
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
May 14, 2011 at 05:12 AM
you need to follow the password reset link that I sent and when it comes to the three options of how you want to change your password click on the last one, customer support and then fill out the form!
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Charlie Brown
May 7, 2011 at 09:47 AM
I think it is crazy that Justanswer.com wants to charge you $38 to help.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
May 8, 2011 at 05:56 AM
Hi Chuck
So what are we suppose to say? That would be $38 down the drain. They can't help! I have the only solution and it works.
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