My laptop wont work, black screen

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bobdavies66 - Nov 16, 2010 at 11:06 AM
 Blocked Profile - Nov 16, 2010 at 11:21 AM
Hello,
please help, my laptop will start but will then show the windows logo and then the screen goes blank, all i'm left with is the curser and a black screen,



2 replies

jack4rall
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Nov 16, 2010 at 11:13 AM
Hello,

Try this 1.

1) When you switch ON your laptop, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) Click on Start --> In search box, type regedt32 and press Enter.

Registry Editor will be opened. Navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Good Luck.
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Blocked Profile
Nov 16, 2010 at 11:21 AM
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