my laptop wont work, black screenClosed

Question

Hello, 
please help, my laptop will start but will then show the windows logo and then the screen goes blank, all i'm left with is the curser and a black screen,



Configuration: Windows Vista / Internet Explorer 8.0

jack4rall · Answer

Hello, 

Try this 1. 

1) When you switch ON your laptop, start tapping the "F8" key to get 

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep 

tapping the F8 key) 

2) Select "Safe Mode with Networking" 

3) Click on Start --> In search box, type regedt32 and press Enter. 

Registry Editor will be opened. Navigate to the following location 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon 

At the right side, find the strings shell & userinit and check the following 

shell value data should be 
Explorer.exe 

userinit value data should be 
C:\WINDOWS\system32\userinit.exe, 

If shell and userinit are having different data values then change it as mentioned 

above. 

Just double click shell and userinit and enter the data values as 

shell --> "Value data" should be 
Explorer.exe 

userinit --> "Value data" should be 
C:\WINDOWS\system32\userinit.exe, 

Note: there is "," at the end of userinit.exe 

Then download "Malwarebytes' Anti-Malware" from the below link. 

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ 

Update it and perform "Full Scan" 

Note : Default selected option is "Quick Scan" 

Good Luck.

pcsces · Answer

Hi,

Please follow this Faq to fix it:

https://ccm.net/computing/hardware/1535-computer-boots-to-black-screen/

Thanks

My laptop wont work, black screen

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