PC can't boot pass the Dell Splash Screen?

Wong - Nov 16, 2010 at 09:31 PM
 BluebonnetGal - May 18, 2018 at 10:36 AM

I have a Dell Studio XPS 8100. I've had it for a little over a year now. I'm a big gamer and recently, after a long day's worth of gaming, I decided to restart my computer. Once the computer shut off and then turned back on, it couldn't get pass the Dell Splash screen. I can't use F2 or F12 and it completely freezes on me. The loading bar goes only half way.

I took it to Geek Squad but they couldn't do anything for me since the PC couldn't boot up and they only recommended me paying them money to ship it to Dell in order for them to fix it. I've learned from the past that most problems like this are caused by the hard drive failing.. can this be the problem?

As of now, I'm ordering all my recovery disk for the model of my computer and going to replace the hard drive with a new one and hopefully this will fix the problem..

What are your thoughts on the problem.. and what should I do?

Thanks! any help is appreciated!

5 replies

This just happened to me, and it was actually really easy to fix--I just unplugged it, took out the battery, and held down the power button to discharge built up static. I don't know if this is always the fix, but you might want to try it as a first step.
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,251
Dec 15, 2010 at 04:11 PM
Hello Michelle

Thank you for your kindness and sharing
Thanks!! You are a saint. Did all except the battery and good to go.
omg total life saver
This totally works! I thought I was going to have to buy a new CPU.... Thanks!!!
Perfect... Great reply!