black screen with cursor..helppp Closed

Question

Hello, 

soo i was downloading itunes then it told me to restart i restarted and my computer started up fine till the log in screen once i logged in it just went to a black screen with my cursor iv tired doing the explorer thing but that dosent work iv actually tried many things but willing to try more..someone please helpp!!! iv got important files on my computer i cant afford to loose.. 

Thank you 

Configuration: Windows 7 / Firefox 3.6.13

Anonymous User · Answer

Greatings,

Try this 1.

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) Click on Start --> Run --> Type regedt32 and press Enter.

[ If you are using Windows Vista or 7 then click on Start --> In search box, type

regedt32 and press Enter.]

Registry Editor will be opened. Navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Regards!

Helpppp · Answer

so i tired to follow the steps to fix my laptp but nothing worked. it didnt even load up to the desktop it just went bck to the black screen with the mouse cursor

Anonymous User · Answer

Try this: 

- Remove battery, unplug power, hold power button for 60 seconds, turn on computer with power plug only, then shutdown, add battery and restart 

Regards 
Frappes ta tête contre une cruche. Si tu obtiens un son creux, n'en déduis pas que c'est forcément la cruche qui est vide!

Helpppp · Answer

so that didnt work either..the whole shut down take out battery and turn on then shut down and put battery bck in and start it again... :(  it still goes to the black screen with the cursor..

Anonymous User · Answer

Try this one

You will do this blindly:

1) Make Ctrl + Alt + Del: nothing appears on screen, yet the task manager was opened. We'll have to do the rest in the dark, and this is where we thank the keyboard shortcuts) (to be safe, you can do the same operation on another pc to side to see what it does)

2) Make Alt + F: it opens the File menu of Task Manager, but we still see nothing

3) To Enter: it opens the "Create a new job, " but we still see nothing

4) Type "cmd" then "Enter "

5) Then restart your pc It rebooted normally, and all is well.

Hope it will help you this time!

Helpppp · Answer

okay so i tired that too and nope still the black screen with the cursor...and like maybe this will help my laptop starts up fine like it usually does and it takes me all the way to the login windows part...and once i log in thats when it goes black... when i to CTRl + ALT+ DEL it takes me to the task manager and i can see the task manager but thats the only thing that i am able to see

Anonymous User · Answer

Let's try this one:

1) Restart your PC

2) Logon and wait for the black screen to appear

3) Make sure your PC should be able to connect to the internet (black screen does not appear to affect this)

4) Press the CTRL, ALT and DEL keys simultaneously

5) When prompted, Click Start Task Manager

6) In Task Manager Click on the Application Tab

7) Next Click New Task

8) Now enter the command:

"C:\Program Files\Internet Explorer\iexplore.exe" "http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX"

Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.

9) Click OK and your browser should start up and begin the download process

10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue.

11) Now restart your PC.

Helpppp · Answer

soo i thought this would have worked but nope..still back to that black screen with the cursor..:(  this is soo frustrating i tell you..but thank you for helping!!! any other suggestions??

Helpppp · Answer

:( anybody with any solution please helpp!!!

Anonymous User · Answer

Are you sure that the last one didn't work? Did you type correctly the command at the step8?
Please follow these instructions carefully.

Ambucias · Answer

Have you tried all of the solutions provided by Biokik?  You never commented on any them specifically and what were the results!  

This forum is two way communication!

Anonymous User · Answer

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode"

3) Go to Control Panel -> Backup and Restore -> Recover system settings or your computer -> Open System Restore -> follow the wizard to restore the system to the state before the issue occurred

Black screen with cursor..helppp

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