Toshiba laptop..HELP! HUGE PROB! HELP!
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lldjmom
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Jan 1, 2011 at 06:41 PM
Lauren S. - Jun 6, 2011 at 09:20 PM
Lauren S. - Jun 6, 2011 at 09:20 PM
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jack4rall
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Jan 3, 2011 at 10:00 AM
Jan 3, 2011 at 10:00 AM
Hello,
Try this 1
Choose the option "Command Prompt" in system recovery options.
Now enter the following commands one by one.
bootrec /fixmbr ----> Press Enter.
bcdedit /export c:\bcd_backup ----> Press Enter.
C: ----> Press Enter.
Note : Now your prompt changes to C:\>
cd boot ----> Press Enter.
Note : Now your prompt changes to C:\Boot>
attrib bcd -s -h -r ----> Press Enter.
ren bcd bcd.old ----> Press Enter.
bootrec /rebuildbcd ----> Press Enter.
Follow the instructions ---> Type exit and press Enter --> Click on "Restart".
Good Luck.
Try this 1
Choose the option "Command Prompt" in system recovery options.
Now enter the following commands one by one.
bootrec /fixmbr ----> Press Enter.
bcdedit /export c:\bcd_backup ----> Press Enter.
C: ----> Press Enter.
Note : Now your prompt changes to C:\>
cd boot ----> Press Enter.
Note : Now your prompt changes to C:\Boot>
attrib bcd -s -h -r ----> Press Enter.
ren bcd bcd.old ----> Press Enter.
bootrec /rebuildbcd ----> Press Enter.
Follow the instructions ---> Type exit and press Enter --> Click on "Restart".
Good Luck.
Ambucias
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Jan 2, 2011 at 05:25 AM
Jan 2, 2011 at 05:25 AM
Hello,
Have you solved your issue?
In brief what is the state of your machine now?
Are you able to download anything?
Have you solved your issue?
In brief what is the state of your machine now?
Are you able to download anything?
lldjmom
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Jan 2, 2011 at 11:34 AM
Jan 2, 2011 at 11:34 AM
No I have not solved the issue, in brief, it does nothing and no it will not download anything right now.
I was able to download a windows 7 recovery disc off the internet (using my desktop) and I loaded that in the cd drive and it got me to the system restore options on my laptop but it asks for me to chose an OS and there is none to chose from so then it wants a system image, again nothing to chose from, then it wants me to load drivers and jumps to a category "system 32" with multiple folders and each folder has multiple files but I have no idea which one or how many or what I need to do. DO I load them individually and if so how and which ones. Is there a way to load as a group, if so then how? Or do I just need to order toshiba restore disks so I can recreate the computer I want. If I do that, does it reload windows 7? and if it needs an oem number how do you get that if the oem number that is on the bottom of the laptop is unreadable.....(and what brainiac would put a number that important on the bottom of a laptop, that's like putting your driver's license number on the heels of your shoe!!!)
can you tell I am frustrated, sorry! Spent over 24 hours on this and still probably over 100 hours away from success if there is any. I just know something is working because when you hit the arrow up key on the top toolbar at the "open" screen for "system 32" you get all the way to the "my computer" screen and you see my C drive which is empty, my d drive which is .04 GB of use and a Boot (x) file that has 28.8 of 31.3Mb free so it looks to me like I have a brainless laptop!
I was able to download a windows 7 recovery disc off the internet (using my desktop) and I loaded that in the cd drive and it got me to the system restore options on my laptop but it asks for me to chose an OS and there is none to chose from so then it wants a system image, again nothing to chose from, then it wants me to load drivers and jumps to a category "system 32" with multiple folders and each folder has multiple files but I have no idea which one or how many or what I need to do. DO I load them individually and if so how and which ones. Is there a way to load as a group, if so then how? Or do I just need to order toshiba restore disks so I can recreate the computer I want. If I do that, does it reload windows 7? and if it needs an oem number how do you get that if the oem number that is on the bottom of the laptop is unreadable.....(and what brainiac would put a number that important on the bottom of a laptop, that's like putting your driver's license number on the heels of your shoe!!!)
can you tell I am frustrated, sorry! Spent over 24 hours on this and still probably over 100 hours away from success if there is any. I just know something is working because when you hit the arrow up key on the top toolbar at the "open" screen for "system 32" you get all the way to the "my computer" screen and you see my C drive which is empty, my d drive which is .04 GB of use and a Boot (x) file that has 28.8 of 31.3Mb free so it looks to me like I have a brainless laptop!
Ambucias
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Jan 2, 2011 at 04:13 PM
Jan 2, 2011 at 04:13 PM
Greetings lldjmom,
Your issue is very interesting and captivating.
However, I do not wish to mislead you with my first impression about the solution. I will seek a second opinion from one of Kioskea's foremost expert in the matter, he is 83 but he is really tops, a cybernetic guru. His user name is jack4all and he may reply to you directly.
Catch you later and best regards
Your issue is very interesting and captivating.
However, I do not wish to mislead you with my first impression about the solution. I will seek a second opinion from one of Kioskea's foremost expert in the matter, he is 83 but he is really tops, a cybernetic guru. His user name is jack4all and he may reply to you directly.
Catch you later and best regards
Ambucias
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Jan 2, 2011 at 05:13 PM
Jan 2, 2011 at 05:13 PM
Great news.
If not indiscreet, where did you order from and was there a fee?
If not indiscreet, where did you order from and was there a fee?
jack4rall
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Jan 3, 2011 at 07:31 AM
Jan 3, 2011 at 07:31 AM
Hello,
First thanks to "Ambucias"
It seems like since you have tried to restore to the factory settings and as you said "lt was well for about 15 min" and then you got the error. Since OS was not fully restored and as a result of that MBR or the boot file got corrupted or it missing. It may also result in some files to be missing. May be that's the reason why you failed to get the OS in that particular option which you have mentioned "it asks for me to chose an OS and there is none to choose ". Let me know if you are able to go to the "Systerm Recovery Options" and can open the command prompt.
Good Luck
First thanks to "Ambucias"
It seems like since you have tried to restore to the factory settings and as you said "lt was well for about 15 min" and then you got the error. Since OS was not fully restored and as a result of that MBR or the boot file got corrupted or it missing. It may also result in some files to be missing. May be that's the reason why you failed to get the OS in that particular option which you have mentioned "it asks for me to chose an OS and there is none to choose ". Let me know if you are able to go to the "Systerm Recovery Options" and can open the command prompt.
Good Luck
Yes, I can open the command prompt but only if the windows 7 recovery disc is in. I downloaded it yesterday. As long as I boot from CD I can get some movement. I was also given the advice of downloading OTLPENet.exe and I did. When I was advised to boot from it I was to get a display desktop of REATOGO-X-PE and was to dbl clk on the OTLPE icon but none of that happened. The CD ran and tried to open but once it got to the microsoft splash screen a blue "stop error" screen came up (twice) and the message I got was this:
"A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your cmputer. If this screen appears again, follow these steps.
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption and then restart your computer.
Technical Info:
***STOP: 0x0000007B (0xF78DA528, 0xC0000034, 0x00000000, 0x00000000)"
So that is the message, the more I think about it, it has to have been a virus on my C Drive or a corruption of my C drive. Only problem is that no matter what I ran, Norton, Clean up, Malware, all that I knew, nothing was found. But apparently it is strong enough to cause all this on an attempted "restore to factory". Also, the message asks me to do all this checking....how do I do that when I can't get much response. Only thing I can figure is to go into the belly of the beast with command prompts but I know nothing about that. So I am lost......again
"A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your cmputer. If this screen appears again, follow these steps.
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption and then restart your computer.
Technical Info:
***STOP: 0x0000007B (0xF78DA528, 0xC0000034, 0x00000000, 0x00000000)"
So that is the message, the more I think about it, it has to have been a virus on my C Drive or a corruption of my C drive. Only problem is that no matter what I ran, Norton, Clean up, Malware, all that I knew, nothing was found. But apparently it is strong enough to cause all this on an attempted "restore to factory". Also, the message asks me to do all this checking....how do I do that when I can't get much response. Only thing I can figure is to go into the belly of the beast with command prompts but I know nothing about that. So I am lost......again
jack4rall
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Jan 3, 2011 at 10:12 AM
Jan 3, 2011 at 10:12 AM
Hello,
Check your SATA settings in your BIOS. Change to ATA\Compatible mode. But try the below instructions.
Good Luck
Check your SATA settings in your BIOS. Change to ATA\Compatible mode. But try the below instructions.
Good Luck
Jun 6, 2011 at 09:20 PM
Can't thank you enough.