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My computer does not recognize my mp3 player. [Solved/Closed]

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Hello, I have the Phillips GoGear Ariaz Mp3 player and now my computer wont recognize it. Used to work fine before. I have tried updating my drivers and following the answers in the other question on this site, but none have worked.
Please help me!
I have windows 7.


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6 replies

Answer 1 / 6
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Registration date
Sunday June 6, 2010
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Moderator, Security contributor
Last seen
October 6, 2019
 2144
Hello,

Try this 1

1) Try Connecting it to different USB ports.

2) Connect it to the USB port --> Click on Start --> In search box, type

devmgmt.msc and press Enter. "Device manager" will be opened.

If you notice any yellow mark then right-click on it --> Select "Update" and follow

the instructions. If there is no yellow mark then click on the white area in that

window. Now click on "Action"--> Scan for hardware changes. Check if its able

to detect your device.

If the problem still exist then close the "Device manager" window and

go to step 3

3) Click on Start --> In search box, type cmd and press Enter.

"Command Prompt" will be opened. Now enter the below commands

[ Note : You can copy the command --> Right-click in the Command Prompt and

paste it. ]

set devmgr_show_nonpresent_devices=1 --> Press Enter

cd\ ---> Press Enter

cd windows\system32 --> Press Enter

start devmgmt.msc --> Press Enter

"Device Manager" window will be opened.

Now in the device manager, click on "View" --> Select "Show hidden devices"

Now expand all the nodes by clicking on "+" symbol. If you find any greyed

entries --> Right click on it --> Select "Uninstall".

Uninstall all the greyed entries from all the nodes --> Restart your PC --> Now

try connecting your Mp3 player.

4) If the problem still exists then check your USB cable.

Good Luck
Thank you
2
Thank you

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what would greyed entry look like?
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where will the + be at
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My laptop does not recognize my mp3 player, I cant find the greyed?
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Where is the "+" to expand nodes?
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thanx; you rock
Answer 2 / 6

Thanks but it didnt work for me. Could it be because I have Windows 7 on my pc now?
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hey thanks buddy.... it worked nd solved my problem..
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Thank You Very Much Man! Your The Best! It Worked! :D
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i also have windows 7 and same pblm.anyone can help me
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i dont av the device manger
Answer 3 / 6

Where is "+" at?
Answer 4 / 6

Hey, thanks very much. It works.
Answer 5 / 6

O my that helped me big time thanx so much hun :)
Answer 6 / 6

I have windows 7 and it does not work for me... :(
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