My acer aspire 5738 black screen problem

gareth - Feb 26, 2011 at 11:09 AM
 Anonymous User - Feb 26, 2011 at 11:31 AM

Ive turned my laptop on today and windows loaded fine but instead of the desktop loading I have a black screen with just the mouse pointer.

I reboot and I get the same, if I reboot in safe mode it auto reboots back and I get the same screen.
if I press ctrl alt del nothing happens and if I hit shift a load of times nothing happens

any ideas what I can do ? have I lost everything on my laptop ? I had my website files all on there :-(


1 response

Anonymous User
Feb 26, 2011 at 11:31 AM

Follow these instructions, you will do it blindly, but it works:

1) Restart your PC

2) Logon and wait for the black screen to appear

3) Make sure your PC should be able to connect to the internet (black screen does not appear to affect this)

4) Press the CTRL, ALT and DEL keys simultaneously

5) When prompted, Click Start Task Manager

6) In Task Manager Click on the Application Tab

7) Next Click New Task

8) Now enter the command:

"C:\Program Files\Internet Explorer\iexplore.exe" ""

Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.

9) Click OK and your browser should start up and begin the download process

10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue.

11) Now restart your PC.

Good Luck.