download EVEREST Home Edition. expand the + next to devices in the left pane. click windows devices. Scroll down in the upper right pane and expand the + next to the question mark labeled "other devices". click on Network Controller. It should be highlighted blue. look in the lower right pane about 4 lines from the top there will be a line labeled "PCI Device". Go to support.dell.com and enter the service tag number from the bottom of your laptop and hit go. go to the list of drivers and expand the arrow labeled "Network". scroll down the list and find the driver for the device listed in EVEREST, download the driver, and viola. all fixed!!