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Can't get pass starting windows....

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mad at dell - May 28, 2011 at 02:39 AM
 Anonymous User - May 28, 2011 at 11:03 AM
Hi,

I have a Dell Laptop that's just about 3months old... I cut off my computer the other day & when I went back to use it all I got was a message that says "windows error recovery" like others it gave me 2 choices & when I picked the 1st one it took me to a black screen where the 2nd choice takes me to the "starting windows" screen with the icon. I can't seem to get anywhere with this & when I called Dell they said it's a "software" issue & it will cost me almost $300 to fix! Can you please tell me if I have any other choices???
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2 responses

Answer 1 / 2
Anonymous User
May 28, 2011 at 04:30 AM
Greetings,

Try this:

When you switch on your laptop, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

Select "Safe Mode"

See if you'll get pass the windows login.
mad at dell
May 28, 2011 at 10:56 AM
Hello, I tried those steps and it took me to a screen that said , "loading windows files" and it shows a list of files and at the bottom it says , "please wait". It will not go pass this screen
Answer 2 / 2
Anonymous User
May 28, 2011 at 11:03 AM
Which edition of Windows do you use (Xp, Vista or 7) and let me know if you have a windows installation disc.