My name is Gael. I got a sony vaio donated to me from a cruiseline company for a scholarhsip I won. This laptop was previously used by the cruiseline company, it is a sony vaio. It was windows 7, a user profile with a password that they gave me, and other settings that they put on it. tHere is the problem that I have with this computer, it does not save anything I don it once I shut it off. Even when I do a restoration process, when it is time to restart the computer, it comes back as if I had never done anything to it. I think it has some kind of deep freeze on it like MAC computers, but i do not know how to take off this feature so that I can at least restore the computer.