Unable to install sound driver

Solved/Closed
sjagtap7 Posts 27 Registration date Wednesday October 7, 2009 Status Member Last seen December 14, 2012 - Jun 15, 2011 at 09:15 AM
 sanju - Mar 23, 2014 at 03:17 PM
Hello,

Becasue of virsu issue I formate my hole pc. But when IT Engeeneer went then I checked there is no sound. and into device mangager there was yellow exlamatory mark on realtek audio. But I have audio drivers I install it many times but not able to install. Also contacted to customer care and many other dirvers too dont support. whenever I try to install I got this prompt massgae.
{ The file 'ksuser.dll' on Windows XP Professional Service Pack 2CD is needed.
type the path wherer the file is lovated and then click ok
c:\program files\realtek\installshield\i386 }
But when I click on ok then nothin happen anything and just beep beep sound come from pc.

If I change path from brouse button

c:\program files\realtek\installshield\i386
from this path to
C:\WINDOWS\SYSTEM32
then its make beep sound and get another prompt window
Hardware Installation
with following massge.
The software you are installing for this hardware:
Realtek High Definition Audio
has not passed Windows Logo testing to verify its compatifilty
with Windows XP.
Continuing your installation of this software may impari
of destabize the correct operation of your system
either immediatly or in future. Microsoft strongly
recommends that you stop this installation now and
contact the hardware vendor for software that has
pased Windows logo testing.
Continute Anyway STOP Installation


Please help me......


Thanks In Advance

regards
Sanjay
Related:

8 replies

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 16, 2011 at 10:08 AM
Hello,

Try this 1

Click on the below link and follow the instructions

http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Good Luck
2
sjagtap7 Posts 27 Registration date Wednesday October 7, 2009 Status Member Last seen December 14, 2012
Jun 18, 2011 at 05:22 AM
Hi Dear,

Thanks for reply. You gave me realtek driver link its very good but I already knew it and I download audio drivers from same website more than 8 times. I downlaod HK2, HK3, CN1, CN2 and many other which is usefull for windows xp. But whenever I try to install I got this prompt massgae.
{ The file 'ksuser.dll' on Windows XP Professional Service Pack 2CD is needed.
type the path wherer the file is lovated and then click ok
c:\program files\realtek\installshield\i386 }
But when I click on ok then nothin happen anything and just beep beep sound come from pc.

If I change path from brouse button

c:\program files\realtek\installshield\i386
from this path to
C:\WINDOWS\SYSTEM32
then its make beep sound and get another prompt window
Hardware Installation
with following massge.
The software you are installing for this hardware:
Realtek High Definition Audio
has not passed Windows Logo testing to verify its compatifilty
with Windows XP.
Continuing your installation of this software may impari
of destabize the correct operation of your system
either immediatly or in future. Microsoft strongly
recommends that you stop this installation now and
contact the hardware vendor for software that has
pased Windows logo testing.
Continute Anyway STOP Installation


before formatting my pc I download and install windows 7 duplicate for windows xp and after virus issue I format my hole pc and then install windows xp all thing is ok only audio problem is there.


When I install "Original Realtek High Definition Audio Driver " then massage come Please press "YES" to proceed with the update. If I press "YES" then its says Your system does not meet the operating system requirement.
Update has been cancelled.(9998)
If I press NO then it will not happen anything.

If I will install you given dirver WDM_R262 the also getting massage like this The file 'ksuser.dll' on Windows XP Professional Service Pack 2CD is needed.
type the path wherer the file is lovated and then click ok
If I will press ok then its not happen anything just make beep sound from cpu. if I press cancel then I get this massage
Install Realtek HD Audio Driver Failure!!
[Error Code: 0x000004C7]


Please help me......

Thanks
sanjay
0
sjagtap7 Posts 27 Registration date Wednesday October 7, 2009 Status Member Last seen December 14, 2012
Jun 18, 2011 at 10:24 AM
Please replay anyone
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 18, 2011 at 10:56 AM
Hello,
Let me know your motherboard model number.
Good Luck
0
sjagtap7 Posts 27 Registration date Wednesday October 7, 2009 Status Member Last seen December 14, 2012
Jun 19, 2011 at 02:30 AM
Hi dear,

Model number is CQ3170IX

Thanks
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 20, 2011 at 08:50 AM
Hello,
Try this 1
Uninstall the previous driver by going to device manager --> right-click on the yellow mark and select the option "Uninstall".
Click on the below hyperlink "Download" and download it
Download
First Install the above given file and then try installing the audio drivers.
If the problem still exists then click on the below hyperlink "Live Update".
https://www.msi.com/service/download/
Try the option 2
Good Luck
0