Unable to install sound driver Solved/Closed

Question

Hello,  

 Becasue of virsu issue I formate my hole pc. But when IT Engeeneer went  then I checked there is no sound. and into device mangager there was yellow exlamatory mark on realtek audio.  But I have audio drivers I install it many times but not able to install. Also contacted to customer care and many other dirvers too dont support.  whenever I try to install I got this prompt massgae.   
{  The file 'ksuser.dll' on Windows XP Professional Service Pack 2CD is needed. 
type the path wherer the file is lovated and then click ok 
c:\program files\realtek\installshield\i386 } 
But when I click on ok then nothin happen anything and just beep beep sound come from pc. 

If I change path from brouse button 

c:\program files\realtek\installshield\i386 
from this path to 
C:\WINDOWS\SYSTEM32 
then its make beep sound and get another prompt window 
Hardware Installation 
with following massge. 
The software you are installing for this hardware: 
Realtek High Definition Audio 
has not passed Windows Logo testing to verify its compatifilty 
with Windows XP. 
Continuing your installation of this software may impari 
of destabize the correct operation of your system  
either immediatly or in future. Microsoft strongly  
recommends that you stop this installation now and  
contact the hardware vendor for software that has  
pased Windows logo testing. 
Continute Anyway   STOP Installation 


Please help me...... 


Thanks In Advance 

regards 
Sanjay

jack4rall · Accepted Answer

Hello,

Try this 1

Click on the below link and follow the instructions

http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Good Luck

jack4rall · Answer

Hello,
Try this 1
Click on the below link and download the file.
https://ccm.net/downloads/security-and-maintenance/4993-cpu-z/
Extract it --> double-click on CPUZ ---> then click on "Mainboard" tab and let us know the Manufacturer , Model with rev number, Chipset & Southbridge.
Click on the "CPU" tab and let me know the "Package"
Good Luck

sjagtap7 · Answer

Dear sir,
 
     Thanks for your response.   As per you said information about my pc is here.  I provide Mainboard and CPU information.
Thank you again
regards
sanjay


Mainboard

Manufacturer : MSI
Model: Boston                                1.0
Chipset: Intel                    P35/G33/G31       Rev.:10
Soundbridge: Intel          82801GB(ICH7/R)
LPCIO: NS

BIOS
Brand: Phoenix Technologie, LTD
Version 5.24
Date: 06/19/2009

CPU
Name: Intel Core 2 Duo
Code Name : Wolfdale
Package : Socket 775 LGA
Technology :45nm             Core VID: 1.250 V
Specification Inte(R) Core(TM) Duo CPU      E7500  @2.93GHz
Family : 6	Model: 7 	Stepping :A
Ext.Family6   	Ext.Model17	RevisionRO
Instructions: MMX,SSE,SSE2,SSE3,SSSE3, SSE4.1,EM64T
Clocks(Core #0)				Cache
Core Speed : 1600.1 MHz                          L1 Data: 2x32 KBytes
Multiplier:x6.0                                           L1 Inst.:2x32 Kbytes
Bus Speed:266.7 MHz                              Level 2 3072 Kbytes
Rated FSB: 1066.7MHz                           3072 KBytes

sjagtap7 · Answer

still sound not installed.............



Plz help

sjagtap7 · Answer

Dear sir,

Device status
This device is not configured correctly. (Code 1)
To reinstall the drivers for this device, click Reinstall Driver.


Thanks for replay

sjagtap7 · Answer

Dear sir, 

   I try first Hyperlink download 1  then Error massgae came: Driver Installatin failed: could not find the MEDIA device for this driver.  
For your information I have quick heal antivirus installed in my computer. 
But I also disabled antivirus but same thing happened. 

  I also installed second download link second link installed and no any error massage came.  But no audio found in divice manager and nothing change  


Thank you very much sir for your response. 

thanks again 
sanjay

sjagtap7 · Answer

Thanks Jack4all its worked nice 

My sound problem solve 
Thank you very much 
Thank you very much 
Thank you very much 
Thank you very much

sanju · Answer

hello sir...i have same kind of this problem...so plz slove my problem as soon as possible.....my pc model no.   8124 NQE and BIOS IBM2FKT21AUS

Unable to install sound driver

8 responses

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