I have exactly the same problem and tried this - "they" said I would be contacted within 24 hours but it's been longer than that and I am still waiting to hear from "them". I also have important docs etc on there. my hotmail account has been blocked ive tried to verify my account but got no email back from them. i tried to use code sent to my phone didnt work. it has all my contacts and my msn i can do nothing now. please can someone help.
There is only one way to communicate with Hotmail and that is the way Hotmail has provided to recover accounts and they have not provided means to have direct contact with customer services unless you have a paid account. They have not provided any other solution.
Unfortunately Hotmail is not secured and one should never save data on Hotmail servers without backing it up