My Dell Laptop freezes upon Start Up [Closed]

Report
-
 JennabGreat -
My Dell laptop freezes upon Start up and the only way I can turn it off is to pull the power plug. My battery has been completely dead for some time now, and I haven't gotten around to getting a new one. Would this problem be from the dead battery? I have virus protection and it's been doing scans and everything is fine in that department.
Thanks for your much needed help!

2 replies

Posts
4261
Registration date
Thursday August 19, 2010
Status
Moderator
Last seen
August 3, 2016
835
Hi,

Your problem is almost certainly thermal in origin. Either the CPU is overheating or the power supply or the graphics card.

The first thing I would check would be the CPU temperature and then the power supply.

Good Luck!
I know this might sound dumb to you, but can you tell me where/how to check the temperature/graphics card? And Thanks for your help!
I've also noticed that my laptop does get really hot really quick.
Posts
46
Registration date
Tuesday August 2, 2011
Status
Member
Last seen
September 5, 2011
7
i think you need to change the battery.....also try the following things this time when you turn on your laptop....

* Boot into Safe Mode then: Start > Run > enter "msconfig" (w/o quotes) OK or Enter. Click the "Startup" tab then "Disable All"
Reboot -- if all works fine then you can begin the process of elimination until you discover which program is the culprit.

* If it isn't a program then it could be a system file problem. With the XP CD in your CD-ROM, boot to Safe Mode: Start > Run > type "sfc /scannow" (w/o quotes). Windows will check for / replace corrupt / overwritten system files.

Reboot.
Yes, I'm going to order a new battery in a few days ... so that will be taken care of.
I tried your first suggestion and it worked better for about 20 minutes, and then it got hot and froze again. I am now trying your second suggestion. Thank you for your help so far.