Password issues [Solved/Closed]

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bionik
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Thursday August 19, 2010
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August 3, 2016
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Hello, I bought my acer aspire one zg5 model netbook from a friend and needless to say did not come with a owners manuel so I'm at a total loss when it comes to the specifics with my netbook. Since I take my netbook EVERYWHERE with me I figured that it would be smart to put a password on it in case it were to get stolen no one would be able to access my personal information. But after I went into the bios and put the password in place the system said it had to restart in order to set the password, but upon restarting i get a little blue box that asks for the password and when i entered my password three times it said SYSTEM HALTED and then I went on-line to find out what happened and I learned that this particular version of netbooks by Acer has a glitch that if you put a password on it upon restarting the systyem erases the password you entered and replaces it with one that it generates itself. 1) Is this true? 2) how do i get my netbook to work again? PLEASE HELP ME!!!



2 replies

Posts
4521
Registration date
Thursday August 19, 2010
Status
Moderator
Last seen
August 3, 2016
912
Hello,

We are terribly sorry but Kioskea cannot help you to recover a password, because you can't prove to anybody on this forum that you are the real owner.

The reasons are explained in this link:

http://ccm.net/faq/9201-why-kioskea-does-nt-help-to-recover-lost-passwords#topedit

You should contact Acer Support to see what they can do for you.

Best Regards!