A trojan virus wiped my computer out. I tried to do a system restore with no luck. I keep getting error messages that say--
Failed to save all components for the file\System 32---This error may be caused by a PC hardware problem.
It will pop up about 20 times every few minutes. I just reactivated Norton internet security but that is not helping with the remaining 12 issues my computer says I have.
I get a data recovery screen that pops up as well but I want to make sure it is legit before I type in my credit card info.
Here is how to get rid of this scam rogue virus designed to get to your credit card account and it is a good thing you did not fall for it.
Please follow the following procedure carefully and to the letter.
You have a rogue virus Trojan Horse which is self protective, thus it will prevent any antivirus from fonctionning.
You must kill the evil processes which the virus is presently running amd preventing you from running any antivirus. If you don't it will keep reproducing the files for ever.
2. You should now see a window that shows all of your desktop icons, including the rkill.com program.
3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.
If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the Horse when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.
As a matter of a fact, if you get messages, it is a sign that the virus is agonizing with excrutiating pain, so you can just grin while it is suffering!:)))
Please, DO NOT REBOOT your computer or the processes will come back to haunt you!
Once on your desktop, we must still outwit the virus.
Right click on the MBAM icon and click on rename. Rename it kioskea.exe.
Install Malwarebyte and launch it. From the second tab, update it.
Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.
It is very important that you let Malwarebyte run for as long as it takes, in some cases the creators of Malwarebyte suggest that you go do something like watch a rerun of "Gone with the Wind" or read Tolstoy's "War and Peace".
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
(Malwarebyte may reboot your computer, don't be alarmed. Should it happened, relaunch Malwarebyte to complete the FULL scan)
Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications.
Please let us know about the results or I may throw a curse on your system which will cause to bark all the time.:)))
Hi Everyone, so I got this exact same problem but I have no idea what to do, what do you guys recommend me? I do not want to type my credit card info, but it actually made me believe I had a hardware problem, I just cant find out how it got infected... so please, how do I find my files? all the files in the C drive are there, but my documents etc appear blank...
A client's computer came in with the exact same problem, and even though this might be a solution, the problem lays within the fact that the Hard Drive is BLANK, meaning that nothing shows up.
If you type something into the search box of the start menu, nothing shows up either, so running the Run tool is also not possible.
I believe that is what makes this Rogue Data Recovery Tool so convincing; the fact that it actually makes you believe everything is gone.
I did run Super AntiSpyware on safe mode and the files are all there (It took a long while to do the sacn), but they're just not visible.
TDSSkiller will find a rootkit(tdl3 or tdl4) ,malwarebytes will remove the trojan infections.
Super antispyware is not needed for this recovery rogue.
We can unhide the files using attribute command or unhide.exe software.
Desktop,startmenu and quick launch icons can be recovered from smtmp folder created by virus itself.Its location is in temp folder .If we lose the smtmp folder we can recover it using recuva
I got the same problem.
I run rogue kill, malwarebyte and the kaspersky tool and remove the virus.
However, my desktop has not recovered yet and its black. What should I do to recover it? I tried to rename the explorer.exe but I was not allowed. Please help me guys
Sorry but it seems I can not follow your instructions.
I have Windows Vista installed in my PC.
I tried to open command prompt as administrator.
A black window opened up (like DOS environment).
C\Windows\system 32 was written.
I tried to copy paste the command.
I coudn't.
So I typed it and then I got an answer: The system was unable to find the specified registry key or value.
What should I do? I think your instructions are right but I can not follow them.
Search for the keys on the right pane.If you are getting no desktop or no view context menu,say me what else do you find there?
IF YOU ARE ABLE TO RIGHT CLICK ON THE DESKTOP
Right click >>> view >>> show desktop icons
If you are unable to right click on the desktop
go to run and type
gpedit.msc
User Configuration -> Administrative Templates -> Windows Components -> Windows Explorer. In the right hand pane, find "Remove Windows Explorer's default context menu", open its properties by double clicking it. If it's enabled or not configured, disable it
Now reboot the PC
If that doesnt work
Just say me the entries you find on the right pane of this key
The entries I find on the right pane are the default and the Bind directory to property set storage.
And I searched and found the smtmp folder. It contains folders 1, 2,4.
I am able to right click on the desktop and see 70% of the stuff I had there before. However, the background screen is still black and I "miss" some folders Moreover, when I click start I see only the computer folder (on the folders right side)
//I am able to right click on the desktop and see 70% of the stuff ///
You should have said this to me before..previous tricks are for NO DESKTOP and not for this
You are very lucky because you have the SMTMP folder,now do this
1. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\1
and paste it to this folder:
c:\program data/microsoft/windows/start menu
2. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\2
and paste it to this folder:
C:\Users\user_name\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
3.Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\4
and paste it to this folder:
C:\Users\Public\Desktop
You have to manually PIN THE START MENU ICONS if you cant find it
Steps 1 and 2 done.
Step 3 not cause the Public folder doesn't have a desktop folder...So I can't paste the stuff...
Desktop stil black...it contains all the folders that I can see through windows explorer HOWEVER I think (not sure) I am missing some files compaired to the pre-virus state...
Access denied - C:\WINDOWS\twain_32.dll
Access denied - C:\WINDOWS\twunk_16.exe
Access denied - C:\WINDOWS\twunk_32.exe
Access denied - C:\WINDOWS\winhelp.exe
Access denied - C:\WINDOWS\winhlp32.exe
Access denied - C:\WINDOWS\winsxs
Access denied - C:\WINDOWS\WMSysPr9.prx
Access denied - C:\WINDOWS\_default.pif
Not resetting system file - C:\$RECYCLE.BIN
Not resetting system file - C:\boot
Not resetting system file - C:\bootmgr
Not resetting system file - C:\hiberfil.sys
Not resetting system file - C:\IO.SYS
Not resetting system file - C:\MSDOS.SYS
Not resetting system file - C:\pagefile.sys
Not resetting system file - C:\System Volume Information
C:\Windows\system32>
These are SOME of the LAST lines that I got after running the command...
Just before you message me I deleted all temporary files. So the smtmp are not there! I emptied the recycle bin.
I think I just suicide!!!!
Is there a way to recover them???
I am not getting the smtmp folder...
I am getting other kinds of stuff. Please think that On the "recovered folders path" given by the software NO FILE SEEMS TO HAVE BEEN recovered from a place like C:\Users\user_name\AppData\Local\Temp\smtmp
I found several tmp documents coming from C:\Users\user_name\AppData\Local\Temp
has helped 1592 users this month
http://support.kaspersky.com/downloads/utils/tdsskiller.zip
Most of the times I could find rootkits on recovery rogue affected PC.
If you clean the infections, we can help you out on recovering your files.What is your OS?
Let us know