Restoring files

 Anonymous User -

My icons are on the desktop, but the background is black. Also when I click on START my list of programs is gone. When I click on All Programs, everything is empty. Can anyone help?

2 replies

Registration date
Monday February 1, 2010
Last seen
September 1, 2021
Hello Cindy,

In your case I strongly recommend that your restore your system to a date before the problem occured.

Your files, e-mails will not be lost during System Restore

Here is how:

*Type restore on the Start menu search box then click on System Restore which will appear at the top of the menu

*type: rstrui in the search box and press Enter

Now when the System Restore window is opened you can choose either:
*Recommended restore
*A restore point

By selecting each of the above restoring options, just click next to proceed to restore your system to a previous date or restore point.
When system restore is completed, your computer will restart automatically!

Windows will start up to a previous date which will solve problems you had!

God luck and let me know

Did you download any data recovery softwares?

Do you receive frequent pop ups ,saying that your HDD is bad condition?

Can you go to run and type this

%temp% and click ok

check if you have folder called smtmp

Let us know