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4 responses
Anonymous User
Dec 11, 2011 at 08:04 AM
Dec 11, 2011 at 08:04 AM
If your MACBOOK works then your ISP may not help you
When did this issue start?
If you have any antivirus or third party firewalls.uninstall it and check
Can you browse in safemode with networking?
Click on Start ,go to RUN and type
cmd /k ipconfig /all > c:\ipconfig.txt
and click OK
Now go to C drive ,open ipconfig text file and paste the contents here
When did this issue start?
If you have any antivirus or third party firewalls.uninstall it and check
Can you browse in safemode with networking?
Click on Start ,go to RUN and type
cmd /k ipconfig /all > c:\ipconfig.txt
and click OK
Now go to C drive ,open ipconfig text file and paste the contents here
Anonymous User
Dec 12, 2011 at 09:01 AM
Dec 12, 2011 at 09:01 AM
Trend micro is known to block internet connections
Click on start button and type
Trend micro diagnostic toolkit
and press ENTER
You should have an option to STOP ALL the components
Can you browse now after stopping it
When you start the PC,press F8 to get the advance start up menu
You can find option to boot into safemode with networking
Click on start button and type
Trend micro diagnostic toolkit
and press ENTER
You should have an option to STOP ALL the components
Can you browse now after stopping it
When you start the PC,press F8 to get the advance start up menu
You can find option to boot into safemode with networking
Thanks for the reply. It began about two days later, and by then I've had installed Adobe Photoshop, Microsoft Security Essentials, Skype, and my aforementioned internet browsers--Plus all the necessary Windows updates. The computer came with Trend Micro Titanium, so that was already installed--but its firewall has always been and is still off. Turning Windows firewall off does not seem to change much, either.
Following your instructions (while also being entirely unsure what it means) I've tried the cmd thing. I got an "Access is denied". I hope this isn't too odd. I am using an admin account, but it's not the account that was pre-created; Would that affect anything?
I'm also not sure how to get into Safemode--unless I intentionally cause my computer to shut down improperly; I'd rather not do that. But if that's the only way...
However, since today, I've been getting odd periods of time when I am able to actually use the Internet. But after a few minutes it suddenly won't work anymore. And then it works again. Erratic. It's almost as if my laptop's being temperamental. Ha.
Thanks again; You've given me more things to consider. I'll tweak around and see if something works. Further advice would be appreciated.
Following your instructions (while also being entirely unsure what it means) I've tried the cmd thing. I got an "Access is denied". I hope this isn't too odd. I am using an admin account, but it's not the account that was pre-created; Would that affect anything?
I'm also not sure how to get into Safemode--unless I intentionally cause my computer to shut down improperly; I'd rather not do that. But if that's the only way...
However, since today, I've been getting odd periods of time when I am able to actually use the Internet. But after a few minutes it suddenly won't work anymore. And then it works again. Erratic. It's almost as if my laptop's being temperamental. Ha.
Thanks again; You've given me more things to consider. I'll tweak around and see if something works. Further advice would be appreciated.
Thank you so much for replying once again, sundar. I've stopped all components of Trend Micro as you suggested--Internet browsing isn't showing any changes.
But I could browse flawlessly when I went into safemode with networking! I suppose this has something to do with other software interfering with my connection.
So I tried to disable any option along the lines of "share info" or "send data" in antivirus programs, and it seems I can finally browse normally--But it's not as fast as it could be. Then I quit Vaio Smart Network (which is supposed to help me connect or something) and it's suddenly as fast and flawless as this Macbook.
Thanks again sundar! Your advice lead me to the solution. I hope this post helps others in the future as well.
But I could browse flawlessly when I went into safemode with networking! I suppose this has something to do with other software interfering with my connection.
So I tried to disable any option along the lines of "share info" or "send data" in antivirus programs, and it seems I can finally browse normally--But it's not as fast as it could be. Then I quit Vaio Smart Network (which is supposed to help me connect or something) and it's suddenly as fast and flawless as this Macbook.
Thanks again sundar! Your advice lead me to the solution. I hope this post helps others in the future as well.