Internet explorer is not responding message Closed

Question

Hello, My toshbia laptop, is having problems with IE. I keep getting error messages saying your IE is not responding, or IE is restarting,or IE is closing. Everything else on my desktop works fine, I was told it was my registry, can someone pleeeese help me. I don't want to have to restore back to factory settings. Is there anything else I can do? I also tried to reset IE settings but it did nothing. Thanx



Configuration: iPhone / Safari 7534.48.3

Ambucias · Answer

To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log. 

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

3. Save the file on your Desktop. 

4. Double click on ZHPDiag.exe and follow the installation instructions. 

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step). 

5. Double click on the short cut ZHPDiag on your Destktop. 

6. Click on the Magnifying glass and run the analysys. 

Wait for the tool to finished (maybe a long time) 

7. Close ZHPDiag. 


6. To transmit the report, click on this link : 

https://authentification.site 

7. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag). 

8. Select the file ZHPDiag.txt. 

9. Click on "upload » 

10. Copy the url and post it here

Best regards

Internet explorer is not responding message

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