Help!! Maybe a virus??

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Hello,

So I think I may have a virus but my virus scan is telling me I don't! When I first loaded my laptop up the other night I could tell something was wrong.. The icon for explorer had changed for starters and when I Clicked on it, loads of pages flashed up and no matter how many times I pressed the X button they kept popping up - so I restored it to when my laptop recommended (the week before). Anyway I shut it down straight after and just now when I went on it was sooo slow!! I clicked on the Internet icon several times, nothing happened. After 10 mins about 3 pages popped up and never loaded to my homepage. It took ages to close them and after giving up again, I shut my laptop down. However it hasn't turned off and has been saying 'shutting down' for the past 20 mins so I'm just going to wait for the battery to die.

Any ideas anyone?? :(

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Hold down the power button for 10 seconds and the laptop will shut down. I agree it sounds like you got a browser hijack type of virus.
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To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

3. Save the file on your Desktop.

4. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

5. Double click on the short cut ZHPDiag on your Destktop.

6. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.


6. To transmit the report, click on this link :

https://authentification.site

7. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

8. Select the file ZHPDiag.txt.

9. Click on "upload »

10. Copy the url and post it here

Best regards

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