Junk LapTop or Not [Closed]

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Monday February 1, 2010
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Hello, I have a Pavilion LapTop Windows 7, I recentley lost everything meaning at first it was C:Temp/File, now its everything on the LapTop..I have ask HP for help they want me to Pay for their help since its out of Warrenty for 3 mo. now, I didnt get a start up disc with it they want me to pay fo it also..I didnt have this problem until I bought a HP printer downladed it on my laptop and this is the problems I get for using and buying HP..I am hoping someone can help me as I know Nothing about tech. stuff. Thanks in Advance



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Posts
47523
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 22, 2020
9,038
Hi Deb,

1. When you say you have lost everything, what do you mean? Everything is a big word. What is it that you lost?

2. Is the laptop totally not running, like no screen, no fan, etc.? If you start it, what does it do?

3, Did it just happen out of the blue?

4. Was your Windows 7 preinstalled by HP?

5. How long have you had the lappy? Did you buy it from a trustworthy store? Which one?

6. Did you contact HP by phone or Internet?

Waiting for your answer to my questionnaire.

Regards