Black screen with white arrow

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Hello,
i have a dell studio lap top it's my mums and she'll freak at first it was letting me log on then it appeared with a black screen after switching off the comp it just appeared with a black screen with a white arrow i'm 17 i don't know what to do i'm not a high tech wiz or anything i just want it restored without having to pay endless amounts or my mum freaking out please if any one could offer some useful solution that will be fine
- the ctrl alt delete does not work
neither does the shift x5 work either
nor does taking out the battery please help !!!!!!!!!!!!!!


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Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,

Try this 1

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and

keep tapping the F8 key)

2) Select the option "Last Known good configuration".

If the problem still exists then follow the step 1 and select the option "Safe

mode". Let me know if you are able to boot into safe mode. Also let me know

your operating system.

Good Luck