My laptop refuses to start, what's wrong?
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ms. physics
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Sep 10, 2012 at 02:11 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 10, 2012 at 04:45 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 10, 2012 at 04:45 PM
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Ambucias
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Sep 10, 2012 at 04:45 PM
Sep 10, 2012 at 04:45 PM
Dear Ms Physics,
What you have described is a very serious problem which seems to be related to the motherboard failure.
Of course, HP online attendants, when they don't know the solution, will always suggest to restore to factory settings.
If you can't boot in safe mode, in my view, HP sold you a lemon. Only 3 months after the warranty expired your Presario gives up on you!
You must call them back and insist to get satisfaction, speek to a superviser, then a manager. I suggest that you do not delay!
To preserve your data, you will need to consult a technician to have it transfered to another device.
Good luck
What you have described is a very serious problem which seems to be related to the motherboard failure.
Of course, HP online attendants, when they don't know the solution, will always suggest to restore to factory settings.
If you can't boot in safe mode, in my view, HP sold you a lemon. Only 3 months after the warranty expired your Presario gives up on you!
You must call them back and insist to get satisfaction, speek to a superviser, then a manager. I suggest that you do not delay!
To preserve your data, you will need to consult a technician to have it transfered to another device.
Good luck