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Email downloads are encrypted

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Mkstella Posts 3 Registration date Friday December 14, 2012 Status Member Last seen December 15, 2012 - Dec 14, 2012 at 06:52 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 15, 2012 at 04:27 PM
Hello,
I'm having trouble reading an email that has a download attachment when I download it its encrypted I can open all the other emails and them just fine but if it has a download file it is always encrypted can u help me on this it's a laptop
Thanks


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3 responses

Answer 1 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 14, 2012 at 04:56 PM
Hello,

Is the e-mail in question from a known legitimate sender?

What software are you using to receive and send?
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Answer 2 / 3
Mkstella Posts 3 Registration date Friday December 14, 2012 Status Member Last seen December 15, 2012
Dec 15, 2012 at 06:31 AM
Yes it is from my son I have comcast as my server
I have windows 7 I think it's just regular email I thought maybe it might be in my settings but I don't know how to check it he sent the same email to someone else and it opened fine for them and its only when there is an attachment to download that it opens encrypted
Thank u so much for your reply
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Answer 3 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 15, 2012 at 04:27 PM
Hi

If you are using Comcast, I suggest you contact them for their interface is unique. It would be a different story if you were using Outlook or Outlook Express.

Good luck
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