Email downloads are encrypted [Solved/Closed]

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Hello,
I'm having trouble reading an email that has a download attachment when I download it its encrypted I can open all the other emails and them just fine but if it has a download file it is always encrypted can u help me on this it's a laptop
Thanks


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Hello,

Is the e-mail in question from a known legitimate sender?

What software are you using to receive and send?
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Yes it is from my son I have comcast as my server
I have windows 7 I think it's just regular email I thought maybe it might be in my settings but I don't know how to check it he sent the same email to someone else and it opened fine for them and its only when there is an attachment to download that it opens encrypted
Thank u so much for your reply
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Hi

If you are using Comcast, I suggest you contact them for their interface is unique. It would be a different story if you were using Outlook or Outlook Express.

Good luck