Problem connecting to the internet via software

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Sunday January 6, 2013
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Hello,
i got a problem with my internet connection. ive got ie, firefox and chrome. all three works fine. but one software which is quickbooks cannot connect to the internet. i dont know what else to do. im connected via a router. three of my computer using the quickbook. two days after i installed them, only one can still use it. the other two cant connect to the internet. i have'nt installed anything since i installed the quickbooks. please help. i cannot use the quickbook which is an accounting software. do mind the language since english is my second language. thanks in advance


4 replies

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6428
Registration date
Sunday June 6, 2010
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Moderator
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July 16, 2020

Hello,

Try this 1

1) Check your firewall settings in Windows. Some Antivirus applications comes

with "Firewall" option. So make sure its not blocking your application.

2) Try temporary disabling your Windows Firewall \ Antivirus and check if the

application is now able to connect to the internet.

3) Reinstall the application.

Good Luck
hi..thanks for the advice..but that didnt work..my firewall already disable..and i even add the program to the exception list eventough its disable. the lan setting also disable. i have install and remove the program countless time now.. i even use the safe mode..nothing seems to help..the only thing i didnt try is reformat..thats my last resort.i really didnt want to reformat. pls help... ='(
Posts
6428
Registration date
Sunday June 6, 2010
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Moderator
Last seen
July 16, 2020

Hello,
Try this 1
The Lan should be in enabled mode. Go to your network options --> Right-click on the network icon and select the option "Enable".
Good Luck
HI..sorry, what i mean not the networking LAN..the LAN setting in internet option..under the connection tab..the part where it ask for proxy and stuff..the network LAN works fine..i can access all the shared files..in addition to my attemps to solve this prob, i even uninstall the net framework..is it related..thanks again...
Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,
Let me know the error message you are getting when trying to connect to the internet.
Good Luck
the message is standard page not available in internet explorer. when i run the software, it automatically open its own version of internet explorer. it says page not available. please check your connection, please refresh later. it has no tool bar and no right click..