Black screen with blinking cursor [Closed]

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Monday February 25, 2013
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Sunday September 23, 2012
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Hello,


cpu acer 7741
getting the black screen with blinking cursor
ive changed boot order and it wont access cd/dvd
havnt got windows 7 disc as it did not come with cpu
bought start up disc but before it has time to get to dvd/cd it goes to cursor
no safe mode access
?
what now

Thanks

1 reply

Posts
2398
Registration date
Sunday September 23, 2012
Status
Moderator
Last seen
December 13, 2018
519
Hi jaknee,

This symptom (blank screen with cursor at the top left side of the screen) in most of the cases indicates Hard Drive issues. I can try assisting you with troubleshooting. Please try the below mentioned steps and check if this helps:

1. Power off the computer and disconnect all the power sources and external devices.
2. Press and hold the power button for 10-15 seconds and then release.
3. Put the Power Source back and power on the computer and check if the computer boots normally.
4. If the computer doesn't boot normally in step 3, check in the BIOS if the Hard Drive is detected.
5. If the Hard Drive is not listed in BIOS, Load the BIOS Defaults and then restart the computer.
6. If you again get the same screen, take a technician's help to reseat the Hard Drive (if you wish to do it yourself you can refer to service manual).
Note: Before you start working insides of the computer, please go through the pre-removal instructions mentioned in Service Manual, this is for your and machine's safety.
7. After reseating if the Hard Drive is not detected again, please try a different Hard Drive cable if this is a desktop.
8. If the Hard Drive is still not detected, you need to replace the Hard Drive.
9. If the Hard Drive is listed in Step 4, run the Diagnostics provided by the manufacturer on the Hard Drive.
10. If the Hard Drive Test gives any error please contact your computer company's support for further course of action.

Some of the steps mentioned above are specific to system models, if you need steps on how to perform those steps, please refer to the Service Manual.

Please do write back to us.