Try this 1
1) When you switch ON your laptop, start tapping the "F8" key to get "Startup
Settings" options ( if boot menu appears, press "Esc" key and keep tapping the
2) When "Startup Settings" appears as shown in the below image
Select the option "Safe Mode" by pressing the number key "4" and follow the
onscreen instructions. Let us know if you are able to boot into safe mode and
also able to use the laptop without frozen cursor.