Unable to log in to Facebook A/c

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Aslam Waris Posts 1 Registration date Monday July 8, 2013 Status Member Last seen July 8, 2013 - Jul 8, 2013 at 02:47 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jul 8, 2013 at 06:07 AM
Getting the following message since the past week or more. What intrigues me is that my other FB a/c is working fine.



Your account is temporarily locked
Your account has been temporarily locked because we have detected malicious software on your computer. Malware is malicious software that tries to access your personal information, slows your connection, and could cause other problems when you use Facebook. Your computer can become infected with malware when you click or share spammy links.
To get help removing the malware, click Continue. Once the malware is removed, you can log in to your account.

1 reply

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jul 8, 2013 at 06:07 AM
Hello,

Try this 1

1) Download the applications from the below hyperlinks.

Rkill

Malwarebytes Anti-Malware Free

Run the rkill which will terminate the malicious processes. Wait for the process to

get completed. Then, install the "Malwarebytes Anti-Malware Free", update it and

perform "Full Scan".

2) Click on the below link and follow the instructions

http://ccm.net/faq/24698-zhpdiag

Follow the instructions given only under "Diagnosis".

Good Luck
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