Unable to log in to Facebook A/c

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Registration date
Monday July 8, 2013
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July 8, 2013
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Posts
6428
Registration date
Sunday June 6, 2010
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July 16, 2020
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Getting the following message since the past week or more. What intrigues me is that my other FB a/c is working fine.



Your account is temporarily locked
Your account has been temporarily locked because we have detected malicious software on your computer. Malware is malicious software that tries to access your personal information, slows your connection, and could cause other problems when you use Facebook. Your computer can become infected with malware when you click or share spammy links.
To get help removing the malware, click Continue. Once the malware is removed, you can log in to your account.

1 reply

Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,

Try this 1

1) Download the applications from the below hyperlinks.

Rkill

Malwarebytes Anti-Malware Free

Run the rkill which will terminate the malicious processes. Wait for the process to

get completed. Then, install the "Malwarebytes Anti-Malware Free", update it and

perform "Full Scan".

2) Click on the below link and follow the instructions

http://ccm.net/faq/24698-zhpdiag

Follow the instructions given only under "Diagnosis".

Good Luck
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