Running WindowsXP, Outlook 2003, RoadRunner ISP, AVG Security. Two days ago, my emails stopped being sent. I am able to receive okay. On my side it looks like all are sent (goes out of outbox, into sent message folder, AVG says scanning outgoing email, NO error messages, etc). But recipient never receives the email. I tried sending test messages to myself, same thing. I can send if I log into my account via webmail. I have not changed anything or done anything new. Called RR, they said call Microsoft. MS says my outlook is no longer supported but they can help me for $99! Can anyone here help me?
It sounds to me like you are not being authenticated. If you can log in to receive, and you do receive, but you cannot send, then the SMTP host is not authenticating your login. Recheck your account settings. Also, go to Roadrunner FAQ to verify the settings on their side.
The SMTP host is correct. smtp-server.tampabay.rr.com / port 25. Checked all the account settings when I was on the phone with RR. All correct. I rechecked the account setting again now, all okay. As I said, as far as outlook is concerned, everything works correctly. No error messages, email not getting stuck in outbox or anything. Even in the tools email account settings, when I click "test account settings", it appears fine...just never receive the test email that it says it sent. Help.
Visited all those before posting. None of those solutions worked. I am not getting error messages nor are my emails stuck in the outbox, which seems to be the case in most other postings. I have tried changing the firewall, switching from HTML to Rich Text, clicking the log into incoming server option...all of those things and nothing has fixed it.
I did a repair. No change.
My next try was going to be an uninstall and reinstall...kind of my last resort but was hoping to avoid it.
Guess I will have to though.
VeasnaYim
Posts190Registration dateTuesday June 18, 2013StatusMemberLast seenOctober 2, 20158 Aug 15, 2013 at 02:23 PM
Ok the last way with my opinion, you try to add your account at other computer who has outlook so if it's working maybe your computer has some problem.
Regards,
Unfortunately, I do not have another computer to test it on.
ac3mark - Tried 587 - no difference. No other advanced settings. Have also tried every variation on the Outgoing Server tab. None fixed the problem.
A corrupted profile may lead this issue, please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.
