Asus keyboard

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626v Posts 2 Registration date Monday August 26, 2013 Status Member Last seen August 26, 2013 - Aug 26, 2013 at 04:34 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Aug 27, 2013 at 08:25 AM
Hello..yesterday the top row of numbers (except 5& 6) plus the backspace key and the "p" key stopped working. The side number keys the 3 &4 dont work. I've tried everything cleaning them turning it off and on, replaving the battery. It's no use. I have been trying since.last night. Any help would be apprrciated. Thanks!

2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Aug 26, 2013 at 05:39 PM
Hi

This is a recurrent issue with laptop which is caused by a circuit problem. Only a qualified technician can see to it.

Good luck
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Aug 27, 2013 at 08:25 AM
Hi 626v,

With permission I would like to add a few steps. Please try the below mentioned steps and reply with results:

1. Please start the computer and enter System Setup (BIOS).
2. Restore System Setup fields to Defaults and clear NVRAM (if available).
3. Shut down the computer and disconnect power sources (if laptop Battery, AC Adapter) and external devices.
4. Press and hold the power button for 10-15 seconds and then release the power button.
5. Re-connect the power source and power on the computer.
6. Start tapping the F8 key and boot to the Safe Mode.
7. In the "Safe Mode" press and hold "Windows key" on the keyboard and press the key "R".
8. Run dialog box will be displayed.
9. Type "devmgmt.msc" (without quotations marks) and hit Enter.
10. Expand "Keyboards", right click the listed keyboard(s) and select "Uninstall".
11. Restart the computer and wait for the keyboard drivers to load.
12. Check the functionality of the keyboard now.

Note: you will find steps to perform steps 1-2 in the Manual of the laptop.
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