Windows Vista freezes and requires system restore every time

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Tuesday September 3, 2013
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My faithful Compaq C700 laptop recently began to freeze randomly (every one day or so). The cursor moves, but the whole thing is frozen. No activity at all, no response to alt-ctrl-del, nothing. When I try to hard reboot it fails and requires system restore every time! The system has SP2 and there are no fixes available from Microsoft. Can someone help me? Thanks in advance.

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Hi munrais,

There can be three possible causes of the problem:

1. Hard Drive issues
2. Overheating Issues
3. Corrupt Windows Operating System

To isolate the problem let's start with the hard drive. Try to run the diagnostics (if any) provided by the manufacturer of the laptop and check if any error code(s) are returned during the test. This is the easiest way to find hard drive errors.

To eliminate the possibility of Overheating:

1. It is recommended to use the Laptop in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
2. Use compressed air to clean the vents on a regular basis. You don't need to open the chassis to clean the vents. Sometimes the accumulated dust is not visible by simply looking at the vents. To properly clean the vents:

a. Power off the System
b. Unplug the AC Adapter
c. Remove the Battery
d. Use `Compressed Air Can' to blow the dust out of the vents. Do not use your mouth to blow the dust out of a Laptop. Use the `air-can' according to the directions on the side of the `air-can' as you can cause damage to the computer if used incorrectly.

3. Outdated BIOS can cause heat issues by having an outdated temperature table for the system. Visit the manufacturer's website to download the most updated BIOS for your Laptop.

Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

If any of the two is not the cause of the problem, it is possibly a corrupt Operating System. In this case try to restore your laptop to Factory Settings. This is an irreversible process so please make sure you have backed up all important data in your Hard Drive.

Hope this helps.
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Hey munrais, you need to repair your operating system. Because there may be a possibility of corrupting some .dll files(system files), which will be work fine after system repair. And use some strong system restore software like Faronics Deep freeze. Its a kernel level reboot to restore software https://www.faronics.com/fr/products/deep-freeze which keep your original system configuration as it is after every restart. So you will not face same issue in future.