Mandiant USA virus

Closed
Elgomot Posts 2 Registration date Wednesday September 25, 2013 Status Member Last seen September 25, 2013 - Sep 25, 2013 at 12:30 PM
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Sep 25, 2013 at 04:32 PM
I cannot use computer. When I try to screen goes all white and nothing works. Not even F keys

2 replies

Elgomot Posts 2 Registration date Wednesday September 25, 2013 Status Member Last seen September 25, 2013
Sep 25, 2013 at 12:33 PM
How can I get into safe mode if screen is all white and nothing works, not even F keys
0
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Sep 25, 2013 at 04:32 PM
HI

We will try this:

1. Download this Rogue Killer, preferably from another computer but don't run it yet:

https://www.adlice.com/roguekiller/

2. Transfer Rogue Killer on a pen drive or flash drive.

3. Connect the pen drive.

4. Restart you machine in safe mode and choose safe mode with command prompt.

5. Type the letter of the volume of your pendrive, ie E:/>

(could be another letter)

6. you should see the files on your pendrive.

7. Type roguekiller and press enter the programme should open

8. Click on scan, once the scan is finished, click on delete

9. Close Roguekiller and type shutdown /r and press enter and click ok

10. Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

11. Download the following Adwcleaner created by Xplode

https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/

Launch it (for Windows 7 and 8, click right to run as administrator)
Click on delete
0