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HELP! Restore Toshiba laptop!!

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LaurenC55 Posts 2 Registration date Sunday October 6, 2013 Status Member Last seen October 7, 2013 - Oct 6, 2013 at 06:11 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 7, 2013 at 04:06 PM
Hi Everyone!!

I have a Toshiba Laptop Satellite C855D-S5235. I know it has a virus and I know it needs to be completely restored to factory settings. Can anyone help me do this without a disc!! I called Toshiba and they would fix it over the phone for 129! No way! Thanks in advance!
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Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Oct 7, 2013 at 04:46 AM
Hello

I can help you remove the virus, if so let me know but if you still prefer restoring and lose all of your data, follow these instructions:

https://ccm.net/faq/4811-restore-toshiba-laptop-to-factory-settings
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Answer 2 / 2
LaurenC55 Posts 2 Registration date Sunday October 6, 2013 Status Member Last seen October 7, 2013
Oct 7, 2013 at 10:22 AM
Thank you Ambucias. I have tried the first method involving the 0 key and it has not worked. I will try the burning the program now. Can I use another toshiba laptop it is a satellite l655-s5150 to burn the program and have it work for mine. Hope so
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Oct 7, 2013 at 04:06 PM
If you talking about Windows, no, but the recovery partition may be.
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