Programs not opening after windows startup

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mudit8118 Posts 1 Registration date Saturday December 14, 2013 Status Member Last seen December 14, 2013 - Dec 14, 2013 at 04:49 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Dec 14, 2013 at 05:02 AM
I am using Windows XP SP3. After logging windows, desktop opens but after clicking any program, computer hangs. Also when I right click for refreshing , it hangs. Quick launch items also have disappeared.
I have scanned my computer for any virus in safe mode and its showing secured.

Please help guys.

1 reply

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Dec 14, 2013 at 05:02 AM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

(boot in safe mode with networking)

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on the "Configure" button.

7. Click on the Magnifying glass with the + sign.

8. Click on "Search"

Wait for the tool to finished (maybe a long time)

9. Close ZHPDiag.

10. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Ambucias
Moderator /Security Contributor
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