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Help my Toshibia laptop will not start up!!

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Rena30 Posts 1 Registration date Saturday January 4, 2014 Status Member Last seen January 4, 2014 - Jan 4, 2014 at 01:14 PM
carminabigue Posts 620 Registration date Tuesday March 19, 2013 Status Member Last seen June 10, 2015 - Jan 7, 2014 at 12:08 AM
Hello everyone, I do not know if I am in the correct area but I really need help. My mother is living with me and her computer will not start up corectly. She has a Toshibia Laptop and when you try to start it up, it just shows a black screen and a cursor. I do not know what type of Toshibia it is and I do not know how to find it. Could someone please Help?????
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Answer 1 / 1
carminabigue Posts 620 Registration date Tuesday March 19, 2013 Status Member Last seen June 10, 2015 125
Jan 7, 2014 at 12:08 AM
Hello,

Try this 1

Unplug the power --> remove the battery --> Hold the power button for 60

seconds to 2 minutes --> Connect the power supply then try to switch ON the laptop and later

Put the battery back into the laptop.

Good Luck
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