My computer keeps shutting off randomly

wiseman223 Posts 1 Registration date Saturday January 4, 2014 Status Member Last seen January 4, 2014 - Jan 4, 2014 at 02:19 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 4, 2014 at 04:51 PM
Hello . I am having troubles with my gaming laptop. It is as you would expect a windows, that runs on windows 7. I have no experience with computers beyond consumerist experience, so here's the problem. I boot it up and anywhere from right away to 10 minutes later it just shuts off very abruptly. It turns off even when I'm not trying to play a game so I don't think it is related to my graphics card. The sound it makes is like the one when it turns off after running out of battery, with the whine. Also, every once in a while while it's on and especially when I ran it in safe-mode (which didn't really help me accomplish anything, but it didn't turn off on it's own) it makes the alarm high pitch noise, i don't know what it's called. I have no idea what is wrong with it, I don't have an anti-virus, i have about 80 gb free, and this only started last night, but i have been traveling with it because it is a laptop and used it on the 1st of january, just fine. I can't do anything on it really so I'm planning on bringing it in to a shop, but I thought I would try online first.
One last thing, about 3 weeks ago, I knocked it over and a corner of the bottom is now sticking out just a little bit, at one of the seams, it worked fine since then though, so I don't think it is related, as I said though I am not an expert.
I thank all of you for any help and insight you can offer. Sincerely,

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,182
Jan 4, 2014 at 04:51 PM

If you connect to internet with it it may be a virus.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on the "Configure" button.

7. Click on the Magnifying glass with the + sign.

8. Click on "Search"

Wait for the tool to finished (maybe a long time)

9. Close ZHPDiag.

10. To transmit the report, click on this link :

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Moderator /Security Contributor