A virus that does not allow me to open any anti-virus website

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JerryJohnson Posts 1 Registration date Saturday May 10, 2014 Status Member Last seen May 10, 2014 - May 10, 2014 at 11:18 AM
Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 - May 10, 2014 at 02:37 PM
I have a virus on my desktop that does not allow me to scan or even upload any antiviruses. It does not even let me open any websites relating to anti-viruses. My computer has completely slowed down. It takes around 10 minutes for my taskbar to initiate or to launch any icon from the desktop. Please help or suggest a way out.
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Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 20
May 10, 2014 at 02:37 PM
hi there Jerryjohnson, by the sounds of it looks like you have an maleware infection or rouge trojan. please restart your computer and fress the F8 key until you get to some selections of safe mode with networking comes up but please do what is here....

Please follow the following procedure carefully and to the letter.

You may have a rogue virus Trojan Horse which is self protective, thus it will prevent any antivirus from functioning.

You must kill the processes which the virus is presently running. If you don't it will keep reproducing the files for ever.

To kill the processes:

1. Download to your desktop and run Rogue Kill:

https://download.bleepingcomputer.com/grinler/rkill.com

2. You should now see a window that shows all of your desktop icons, including the rkill.com program.

3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the Horse when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.

Please, DO NOT REBOOT your computer or the processes will come back to haunt you!

Download to your desktop Malwarebyte.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Once on your desktop, we must still outwit the virus.

Right click on the MBAM icon and click on rename. Rename it kioskea.exe.

Install Malwarebyte and launch it. From the second tab, update it.

Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

(Malwarebyte may reboot your computer, don't be alarmed. Should it happened, relaunch Malwarebyte to complete the FULL scan)

Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications.

Please let us know about the results which I am sure will be positive.

Regards, Gervarod
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